The UPS Store #6132 in San Ramon provides a variety of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. It is locally owned and operated, with staff dedicated to helping customers. The team on Bollinger Canyon Road is known for being friendly, welcoming, and offering proactive support, which enhances the customer experience. Customers appreciate the quick and easy services, especially for Amazon returns, often completing transactions in just a few minutes. Staff members such as Sara, Arian, Lavina, Ian, and Karen are frequently praised for their helpfulness, kindness, and cheerful attitude, making visits pleasant and efficient. However, some customers have experienced mixed feelings; while most visits are smooth, there have been instances of frustration. For example, one customer received a lecture from an employee about wrapping returns in clear plastic, which they found unnecessary and unhelpful, especially since Amazon's return instructions do not require packaging. Overall, the store is seen as a convenient place for various shipping and printing needs, with friendly staff committed to good service, though occasional service inconsistencies may occur.
The staff is nice but there have been more times than enough where this store has not opened on time. It’s very inconvenient for the people who are on tight schedules.
May 2025
UPS team in Bollinger canyon road at plaza are friendly and always welcoming! they provide proactive support which tops the customer experience! Always prefer to be here and a big thanks! Special mention and Kudos to Sara and Arian
April 2025
Jordan Hester was awesome! Sweet, professional and knew his Notary business.
