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“Like all of us, we have many Amazon return options. Without exception, the personnel at the Market Place, San Ramon, are always helpful and especially patient. Despite closer options, I purposefully choose them.”
“Great customer service experience.Clerk 179466 was so pleasant and helpful.She was careful with the items that I am shipping.She explained every detail to me and she helped me in answering the questions digitally. This really made my morning delightful. I'll be coming here all the time.”
“The Staples in San Ramon is a great place. How nice it is to have all that office stuff so available in such a nice store. Try to get Clerk 2062287 to help you, she's great.”
“Awesome store, very accommodating and the shop owner is understanding and provides excellent service. Had a PO Box, printed out colored things and did a shipment from here, and it all went excellently. Definitely coming back here again.”
“Not quite sure what all the bad reviews are about. I’ve never had a bad experience at this facility.
I had to drop off and get 2 items returned to Amazon today and I had great customer service. My whole experience took less than 3 minutes.
David assisted me and he was very knowledgeable and helpful.”
“To the young staff here: please know that for those of us who struggle with the endless rules and labyrinth of modern apps, your patience is a breath of fresh air. Dealing with these tech issues can sometimes feel stressful and a bit embarrassing, but today at this store, I received nothing but warm smiles, clear guidance, and the exact help I needed. Thank you to the kind people working here!”
“**America is still alive!!!**
I had the absolute best customer service experience in at least the past 5 years at the San Ramon USPS Post Office – hands down the most outstanding and stupendous service I've ever received from any business.
During the chaotic Christmas week, a delivery attempt was made to my closed office on Christmas Eve (Wednesday). With Thursday being Christmas Day, I waited until the next business days – Friday the 26th and Saturday the 27th – but there was no sign of my package. After calling USPS customer service, I was told it should be at the San Ramon location.
I went in and explained the situation to an older African-American clerk (I regrettably forgot her name). She was incredibly patient and helpful from the start. When the package couldn't be found initially and I mentioned how important it was – a discontinued, very expensive product – she went completely above and beyond. She searched multiple areas thoroughly and even escalated it to the supervisor.
It turned out there was a scanning issue after the Christmas Eve attempt; the package hadn't been properly logged back into the facility or was still on a truck. They took my contact info and promised to call. Just 10-15 minutes later, while I was driving home, I got a call from Supervisor Will – he had the package in hand! Even though the post office was closing, they invited me to come right back so I could pick it up that day.
This level of dedication and genuine care simply doesn't exist much anymore. They turned a stressful holiday mishap into a complete turnaround, saving my Christmas week entirely. I can't express enough gratitude to the wonderful clerk and Supervisor Will – you restored my faith in people.
In places like this San Ramon USPS, the real America I grew up in is still very much alive. Thank you from the bottom of my heart!”
Shipping Centers
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“my preferred UPS store. always super quick and friendly, they take ALL sorts of package drop offs (no $2 charge for USPS dropoff like other UPS stores) and i can zip in and out.
best service, great location, great store!”