BB Simon offers high-quality, beautiful belts that customers describe as amazing and worth every penny. The products are exclusive and made by hand. Many reviewers report excellent and very fast customer service, with staff taking time to help with questions and resolve issues, such as fixing sizing mistakes or sending replacement jewels. Some customers highlight a beautiful shopping experience, especially when interacting directly with the owner or designer. However, there are mixed experiences with customer service. A few reviewers report horrible service, including unresponsive communication regarding repairs for defective items or lost warranties on stolen belts, leading to frustration over wasted money. While shipping can take longer during busy periods like Christmas, the overall sentiment from repeat customers is positive, with strong recommendations for the brand.
ordered online - arrived within 2 weeks - no problemLove the product !
August 2023
Excellent customer service, i finally was able to buy my first belt and there was a mess up with the sizing with the first order and they did everything to make it right. The belt is absolutely beautiful, and the quality is amazing. worth every penny. Thank you to everyone at BB Simon who helped me and made my belt!
August 2023
Very fast and good customer service along with high quality products, really took the time to have good customer service and help me with any questions I had Jasmine helped me with everything I needed!
