Macy's eSpot Kiosk is a clean and well-stocked store that emphasizes merchandise over presentation. While some customers found the store less attractive compared to other Macy's locations, the employees were generally helpful and did their jobs effectively. One standout employee was Jose, the manager in the watches department, who provided excellent customer service with his calm and professional demeanor. Customers were impressed with his handling of a watch-related issue and expressed a desire for Macy's to retain such a valuable employee. In the fragrance department, Mary was praised for her exceptional service. She was described as super nice, conversational, and having a great attitude, helping a customer select the perfect Marc Jacobs perfume. The customer was particularly impressed with Mary's recommendation to try the fragrance on herself to ensure it was the right fit. The store also features a clearance section, described as a "Nordstrom's Rack" but less organized and fancy. Customers found this area to be a fun and engaging shopping experience, with some unusual and discounted items available. While the selection was hit-or-miss, the clearance section provided an opportunity to find unexpected bargains. Overall, Macy's eSpot Kiosk offers a mixed shopping experience, with a well-stocked main store and a more eclectic clearance section, along with a few standout employees who provide excellent customer service.
Clean, well stocked store with emphasis on merchandise rather than presentation. This store didn't seem as attractive as other Macy's I've visited. Employees did their job.
November 2022
Great customer service from Laura @ Lancome in the beauty & cosmetic department. Thank you Laura!
May 2022
Me encanta el lugar las tiendas el personal son muy amables , recomiendo que vayan
