Spectrum Store

Internet Service Providers
Hours: Spectrum Store in Santa Ana, CA offers a range of services including broadband Internet, Mobile, and Cable TV. Customers can visit the store at 3360 South Bristol Street to shop for Internet, upgrade services, pick up or return equipment, and pay bills. The staff at this location is generally helpful and dedicated, with some employees going above and beyond to assist customers. For example, a manager named Rodney was praised for his exceptional effort in resolving a difficult issue that others could not fix. Similarly, a service technician named Kai was appreciated for arriving early, being friendly, and helpful during a home visit. However, experiences are not always perfect. Some customers reported issues like upselling attempts that did not answer specific questions about services or speeds. One customer shared a serious concern about an elderly family member being misled over the phone, which resulted in the person losing phone service and facing health emergencies. Fortunately, an employee named Adrian provided respectful and helpful service, resolving the problem and improving the situation. The store on Seventeen Street by the 55 freeway was noted for excellent service, though some customers experienced inconvenience when another nearby Spectrum store was unexpectedly closed without notice. Overall, the Spectrum Store in Santa Ana is a place where customers can find assistance with their Internet, Mobile, and TV needs, with staff that can be both helpful and sometimes inconsistent.

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1. Santa Ana, California