Verizon’s Costa Mesa store offers a wide range of mobile, 5G home internet, and business services. Customers can visit the store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff are highly praised for their helpfulness and professionalism. Elli received special mention for her knowledge and excellent customer service, helping with a stolen phone and providing her direct contact for follow-up questions. Valeria C. was appreciated for going above and beyond to assist a customer with eSIM transfer issues, even after hours, showing kindness and dedication. Borna Hamedani helped a customer switch from T-Mobile, providing attentive and professional support to ensure a smooth transition. Customers also noted that the store offers competitive prices on devices, often lower than competitors like AT&T. The store manager, Victor, along with Hector, were commended for their honesty and willingness to help, especially in assisting an elderly customer to get a new iPhone while saving money. Overall, the store is recognized for its friendly, helpful staff, quick service, and great deals, making it a positive place for all cellular and internet needs.
I thanked the lady for the customer service, if it wasn't for her I would've left. there was a man with bad customer skills he was telling me I didn't pay my phone when I did and wasn't really trying to help me upgrade my phone
November 2025
Was able to get in and out quickly. Joshua was great!
October 2025
This place is super helpful. Sammy on the staff truly cares about people and went the extra mile helping me get a good idea. 10/10 for this location, great customer experience
