Montecito Bank & Trust is described as a great bank behind a great community, offering personable customer service that strives for speed. It is viewed as a trustworthy hidden gem and an exceptional bank, known for quickly accommodating clients with grace. The bank is recognized for its best customer service and for strongly supporting local nonprofit organizations and businesses through donations. Staff members are noted as nice and can handle matters with exceptional speed, efficiency, and a great attitude. However, some basic banking features receive mixed feedback, with one experience citing overly prying questions during a routine transaction.
We just opened two accounts here and are very pleased with the experience. The staff was well-versed in trusts/estate issues. Staff is friendly and parking is easy. Best of all, you can talk to a real person on the phone instead of dealing with an idiot chatbot.
August 2022
This bank best customer service support local non profit organizations, donating a lot of money. Executives soft hearted supporting local business.
August 2022
Destinee, not Stephanie.....was more than exceptional in handling my new account with speed and efficiency and with a great attitud. now I will recommend all my friends to the bank and branch.
