AutoNation Acura Stevens Creek is a large dealership in Santa Clara offering new and used Acura models and other premium used cars. Customer experiences with both sales and service are mixed but generally positive. Many customers report great experiences, feeling very pleased and glad. The managers are described as super nice and very professional. The service center receives praise for having excellent communicators who make customers feel very comfortable, with staff noted as very hospitable and easy to work with. Service advisors are highlighted as really awesome, very knowledgeable, and professional, providing great communication throughout the service process, which makes customers look forward to visiting again. However, one service incident was not handled professionally, leading to a customer not feeling confident in the service received. This involved a missed tire rotation and an unsatisfactory explanation, which made the customer question if their car would be handled professionally in the future. Management later addressed the specific issue. While this experience led to a recommendation against the business, other reviews strongly recommend it for anyone interested in buying a car.
Carlos was great. Took my car in early and finished early. Car was cleaned upon return. Thank you Carlos and team.
August 2025
Very professional service. The inspection video was uploaded with detailed explanation. Great costumer service. Everything was explained clearly and the whole process is efficient. Nice staff and quick response.
August 2025
Pleasant and friendly service with Jon. It was a great experience to have worked with Jon.
