AutoNation Acura Stevens Creek is a large dealership in Santa Clara offering new and used Acura models and other premium used cars. Customer experiences with both sales and service are mixed but generally positive. Many customers report great experiences, feeling very pleased and glad. The managers are described as super nice and very professional. The service center receives praise for having excellent communicators who make customers feel very comfortable, with staff noted as very hospitable and easy to work with. Service advisors are highlighted as really awesome, very knowledgeable, and professional, providing great communication throughout the service process, which makes customers look forward to visiting again. However, one service incident was not handled professionally, leading to a customer not feeling confident in the service received. This involved a missed tire rotation and an unsatisfactory explanation, which made the customer question if their car would be handled professionally in the future. Management later addressed the specific issue. While this experience led to a recommendation against the business, other reviews strongly recommend it for anyone interested in buying a car.
