Verizon Authorized Retailer Victra in Santa Clara, CA strives to provide the best customer experience. Their knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices and accessories. Verizon's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the exceptional service and support they received at the Rivermark Verizon store. Crystal, a customer service representative, was described as caring, helpful, and patient in resolving issues. Serena D. also provided great customer service by walking a customer through a problem and getting their service operational quickly. Customers have had positive experiences at the Rivermark Verizon store, with one customer praising the service they received from a young woman named Crystal, who spent 30 minutes trying to address their complicated situation. Another customer, Eddie, was also commended for providing great service during a stressful situation. Overall, Verizon Authorized Retailer Victra in Santa Clara, CA is praised for its knowledgeable staff, wide range of products, and exceptional customer service.
Great experience at the Verizon Santa Clara Rivermark Plaza location thanks to Fawad. He was incredibly patient, knowledgable, flexible, personable, and kind - he made the overall process of upgrading my phone seamless, thank you!
January 2026
Mr. Fawad, store manager was very kind and helped me a lot to upgrade my new iPhone 17.
January 2026
Fawad Ahmed gave extraordinary honest service today. He helped my family with upgrades and was just straight to the point. As a 20 year Verizon member who almost switched, we highly recommend others to come by this store. He will be our primary for service.
