Verizon is a trusted provider of mobile, 5G home internet, and business solutions. Customers can visit the Milpitas store or shop online for a convenient experience. The store offers in-person assistance, online order pickup, and same-day delivery options. Customers have praised the attentive and professional staff at Verizon. Michael helped a customer set up a new iPhone 15 Pro, while Eric assisted with adding a new line and updating plans. The staff is described as patient and accommodating, even with complex requests. The Verizon store is known for its clean, organized environment and prompt service. Customers appreciate the efficiency of the staff, with one noting that they were able to get their phone assembled and a glass protector installed quickly. While the store can get busy, the staff works to assist customers in a timely manner. One customer was able to flag down the manager, Justin, who promptly retrieved their online order. The store also accepts various payment methods, including cards, to cater to diverse customer needs. Overall, Verizon's Milpitas location provides a positive customer experience with knowledgeable and helpful staff, convenient services, and a well-maintained store environment.
Came in & found that the store went through management change which made me feel unsure at first, however the new manager sat with me & addressed my issue to make sure my issue was resolved. Then found some space in my account to get me a new phone for upgrade for a steal. Great team & effort!
August 2026
This was a great experience. We typically avoid going into stores to deal with phones but Maye and Logan were so helpful and kind and knowledgeable!
August 2026
Went to port my number. Micheal was really patient and helpful answering all our questions, and looking up different ways to get us the best price possible. Look for Micheal if you go to the store!
