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“I recently had the pleasure of visiting the J. Licht & Sons Rolex store, and I can confidently say it was an exceptional experience. As soon as I walked in, I was greeted warmly by the staff, who were not only knowledgeable but also genuinely enthusiastic about their products.
I was particularly impressed by how Jakob took the time to understand my preferences, offering personalized recommendations without any pressure. They patiently answered all my questions, ensuring I felt confident in my choices.
Jakob went above and beyond, providing insights into the craftsmanship and history of the Rolex brand. I appreciated their attention to detail and the care they took in guiding me through the options. Cannot wait for them to be available, Cheers.”
“Nia is the person to ask for at zales Valley fair. She is great very knowledgeable she helps you make the best choice for your budget and does not try to upsale you. Her customer service is awesome. I have been going to this location and see her for at least 8 years and just made 3 more purchases recently with her for my son's engagement and wedding.”
“Had a great experience thanks to Zartaj, I ordered something online and it did not arrive and she found me something similar in store even though it wasn’t this store that was shipping the item. Definitely recommend.”
“Dorothy at their Valley Fair location was exceptionally helpful in picking out the right Tissot Seastar. I was unsure on the exact diameter I was looking for, and she went above and beyond to help find the right fit. They sized the band pefectly and payment was a breeze. Will be back.”
“Impeccable customer service! Anthea is hands down the most attentive representative. Came in to look at a watch, she knew it was my birthday and her and the staff rolled out the red carpet. Left with a new Navitimer and some personalized goodies from the team. Second time I’ve gotten a watch from this location, and there’s a reason I continue to go back.”
“I don’t normally leave reviews, but I have to leave a review for the exceptional customer service from Jay. I messed up the ring size by a half cm and proposed a month and a half after I purchased the ring. Jay clearly explained to me the store policy (no resizing after 30 days) but kindly made a one time exception since the ring was sliding around her finger and did not fit at all. Thank you so much Jay!”
“I had the pleasure of meeting Jai at Panerai. She was a pleasure to work with. I purchased a Panerai 1088 GMT.
I look forward to buying my next timepiece.”
“In and out in a few minutes, with new batteries and clean watches - and he even set the correct time on each! And while you wait, you can browse and ask about the cool old clocks for repair and sale around the shop!”
“Had a great experience here! I've been shopping for a gold bracelet and Kathe K. helped me out with finding & choosing the bracelet that I want. She answered my questions everything from style, durability, and sizing. She was not pushy about it and provided a relaxed yet very informative visit for me. And because of that I will definitely be purchasing from Na Hoku.”
“Mia was fantastic - knowledgeable, friendly, and genuinely helpful throughout. She gave me a great tour a few weeks ago and patiently answered all my questions. CH has an impressive brand selection. Mia knows her stuff and you can tell she genuinely loves watches. Highly recommend.”
“I had a very good experience here and the staff was helpful. I only purchased a bottle of ink but they insisted that I take a look at their pens--it was a great time! I would definitely consider a Montblanc for my next fountain pen because the nibs are really amazing.”
“I'm thrilled that we now have an official store in the Bay Area! The staff here is incredibly attentive. Despite my arrival right before closing, Michelle graciously assisted me. Given my indecisiveness, she demonstrated remarkable patience and offered valuable guidance, ultimately helping me select the perfect addition to my jewelry collection.”
10AM - 6:30PM
2211 The Alameda, Santa Clara
Watches
“It was my first time getting a loan from a pawn shop and as skeptical as I was, I ended up here due to Yelp. As funny as it may sound but I actually went online to read about pawn shops and got on YouTube but too much rambling so I just went on ahead. I was first assisted by Ramon and I believe this was mid Dec. 2022. Then I received a letter from the establishment stating that my watch will be seized if I fail to pick it up 10 days after March 30, 2023 which was the deadline. I called immediately because the two issues I encountered were: 1. I had moved to a new address so by the time I received the letter it was the 9th day. 2. I had to get a short extension due to a small complication with my company's direct deposit. Ramon wasn't there the day I called but Carlo assisted me after telling him my concerns. Carlo was respectful over the phone and I appreciate that he didn't cut me off at any point. My request was granted and I picked up my watch today (04/11/23) with no issues. That said, I'd like to give a huge shout out to Ramon and Carlo for their professionalism! I'm damn sure I'll be returning to their establishment again if I ever need help. Just one more thing I'd like to add is that they have a very welcoming vibe the two times I came in and that's a huge plus for me. With other establishments I personally don't see a point in wanting to get up to work if you're going to look dead and / or unwelcoming. Once again, thank you.”
“The staff was really amazing. I felt comfortable and wasn't followed around while I shopped but, someone was close if I wanted to see something. They helped me exchange ring sizes quickly. I'll definitely be back. Side note they were really great with my 4 year old. Coloring book and chocolate to make her feel included. 10 out of 10.”
“Love this store and the staff. Always welcoming even if I have my hair in a bun and yoga pants..I am a mom so that's sometimes my unifom...lol.
I have a beautiful evil eye necklace and the rectangle sunglasses and a pair of earrings. For back to school we all got pens, my 15 year old football player son loves this store. He has a pens and this jeweled troll clip. My daughter 14yr has the lady bug earrings and matching necklace. We are a Swarovski family. Beautiful items and price to match. The staff is easy to talk to when I mention my budget....I am a mom so I budget everything. Its nice to be treated good when spending Money. Emily that works there is our go to and favorite. Need something she is the go to.
Its just werid that some people had a bad experience here. Its our first stop in the mall even of we dont purchase we go to get some inspiration without pressure.”
“I had an exceptional experience with Joy at Tiffany. She is incredibly knowledgeable and always suggests the perfect jewelry pieces based on my preferences. Joy truly goes above and beyond—she even followed up with me via text to ensure I could get the exact products I was looking for. On one occasion, she graciously extended her work shift to wait for me at the store and personally assist with my purchase. Her dedication, professionalism, and warm approach make shopping at Tiffany an absolute pleasure.”
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“Zarifa was very helpful to me and very kind. At first i did not want to buy anything but then she persuaded me into looking into payment plans and turns out the earrings that i wanted were more affordable then i thought. So if you want to get some good earrings and nice costumer service this is the place. Thank you Valliani Jewelers.”