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“I want to compliment Sarah (Manager) for the above and beyond service she provided me. I was asking for a receipt for tools I purchased in 2021 as I had a problem with an EGO battery but didn't have my receipt. Sarah spent a lot of time and effort looking up my transaction which was actually from another Santa Cruz store. She was extremely helpful, finally getting me to the Corporate customer care center to pursue it further. Once there I spoke with Donna S who again gave her all trying to help me get a receipt. She even called to the store I purchased from and worked with a gentleman there (Adam I think). Unfortunately, given the years past they weren't able to provide the receipt but Donna S sent me a transaction report that showed the purchase. All in all it was a very good experience which I very much appreciated. My thanks to all involved! Go ACE!”
“I’ve had nothing but great positive experiences with everyone who works here. Always getting the help I need and almost always find the products I’m needing. Recently, I received help from Ellie who’s customer service was absolutely amazing! I felt very lost finding a particular tool and she went above and beyond to help me find the best solution, all with kindness and patience. Thank you Ellie! :)”
“I was coordinating the bands for the Towne clock stage for the 50th anniversary of LGBTQ pride in Santa Cruz and due to cables running out into the street and across the sidewalk. I realize we need to protect the cables but mostly we need to make sure that people in wheelchairs can get by. These were perfect for the job.
I sent an email to the team and Tony got back to me pretty quickly thereafter. He actually ordered these new because they didn't have any in stock which I thought was very thoughtful because they could've just said sorry can't help.
on all, very great experience and my gosh now I know where to rent me a backhoe !!”
“I ran in to buy a single wrench and an associate named Michael was very helpful and friendly. He went out to my car with a variety of sizes to find the one that matched my battery terminal.”
7:30AM - 5PM
1230 Thompson Ave, Santa Cruz
Hardware Stores
“TRUCK DRIVERS !!! TRUCK DRIVERS !!! TRUCK DRIVERS !!! Drive south on 41st Ave turn right on Brommer St in about half mile turn left on Thompson Ave. Open wide at entrance. Enough room to turn around inside their facility. Staff respectful & quick.”
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
“Gorgeous selection of plants indoor, outdoor, veggie starts, herbs, etc. Prices were fair and everything was easy to find.
Staff pretty much ignored us, which is fine because I didn't need help finding anything, but one employee was watching me struggle to maneuver my cart around an enormous garden hose that was in the middle of the store posing a tripping hazard. She didn't try to move it or help at all. So not the greatest staff in the world, but the plants! Tons of varieties of sages and California Natives. Will definitely be back.”