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“The good people at the Ace Hardware on Soquel Avenue are the best! I had a BBQ delivered and found it wasn’t working properly (or so I thought!). Without hesitation they sent someone to check it out and lo and behold, he got it started. I was unaware of a little “trick” to getting it started (see me blushing). Josh was so sweet and wouldn’t take a cash tip for his trouble no matter how much I tried to give it to him. I highly recommend this store and will definitely do business with them in the future. Thank you!”
“I’ve had nothing but great positive experiences with everyone who works here. Always getting the help I need and almost always find the products I’m needing. Recently, I received help from Ellie who’s customer service was absolutely amazing! I felt very lost finding a particular tool and she went above and beyond to help me find the best solution, all with kindness and patience. Thank you Ellie! :)”
“I was coordinating the bands for the Towne clock stage for the 50th anniversary of LGBTQ pride in Santa Cruz and due to cables running out into the street and across the sidewalk. I realize we need to protect the cables but mostly we need to make sure that people in wheelchairs can get by. These were perfect for the job.
I sent an email to the team and Tony got back to me pretty quickly thereafter. He actually ordered these new because they didn't have any in stock which I thought was very thoughtful because they could've just said sorry can't help.
on all, very great experience and my gosh now I know where to rent me a backhoe !!”
“Way better service than lowes or HDepot..prices a bit higher but worth it for helpful workers.
Also right within City, truly local.
Had everything I needed, which was extensive, and out the door w in 5 mins!!”
7:30AM - 5PM
1230 Thompson Ave, Santa Cruz
Hardware Stores
“TRUCK DRIVERS !!! TRUCK DRIVERS !!! TRUCK DRIVERS !!! Drive south on 41st Ave turn right on Brommer St in about half mile turn left on Thompson Ave. Open wide at entrance. Enough room to turn around inside their facility. Staff respectful & quick.”
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“Gorgeous selection of plants indoor, outdoor, veggie starts, herbs, etc. Prices were fair and everything was easy to find.
Staff pretty much ignored us, which is fine because I didn't need help finding anything, but one employee was watching me struggle to maneuver my cart around an enormous garden hose that was in the middle of the store posing a tripping hazard. She didn't try to move it or help at all. So not the greatest staff in the world, but the plants! Tons of varieties of sages and California Natives. Will definitely be back.”