North Bay Ford is a trusted and reliable Ford dealership that has been serving the community for many years. With numerous satisfied customers, the dealership has earned a reputation for providing exceptional customer service and quality workmanship. Customers have consistently praised the dealership's communication, troubleshooting, and timely service. Whether it's purchasing a new Ford Hybrid Maverick or getting a Mustang Mach-E serviced, the staff at North Bay Ford have demonstrated their professionalism and attention to detail. The service technicians are knowledgeable and courteous, and they go the extra mile to ensure that every customer's needs are met. The dealership's commitment to customer satisfaction is evident in the way they handle various service requests. From providing loaner vehicles to offering reasonable rates, North Bay Ford strives to make the service experience as convenient and stress-free as possible. Customers have commended the dealership for their efficient and transparent communication, with updates on expected costs and timelines. In one instance, a customer who was visiting California and encountered an issue with their Ford Focus while on a road trip, was impressed by the dealership's responsiveness and willingness to assist. The customer's experience with the Assistant Service Manager, Cynthia, was particularly noteworthy, as she demonstrated exceptional customer service by ensuring the car was promptly diagnosed and repaired, keeping the customer informed throughout the process. Overall, North Bay Ford's commitment to customer satisfaction, quality workmanship, and reliable service has earned them a loyal customer base. Whether you're in the market for a new Ford or need maintenance and repair services, North Bay Ford is a trusted choice for all your automotive needs.
Our sales person was understanding, helpful, and willing to answer any questions we may have about the vehicle. I appreciated that our sales person never made me feel pressured to buy our vehicle, which is very important to me.
August 2026
I purchased a truck in 2023. It was a smooth experience. The service department has followed through since that time and I really enjoyed the mobile service.
July 2026
Victor and Alejandro was the greatest. My husband love his Maverick.
