Avis Car Rental in Santa Monica is highly praised for its excellent customer service and great prices. The staff, especially Raul and Gilbert, are known for being kind, helpful, and professional, making the rental experience stress-free. Customers appreciate the accommodating and understanding team, who go above and beyond to assist with issues like extending rentals and resolving problems. Despite being a small location, Avis offers a wide selection of vehicles, including luxury cars, electric vehicles, vans, and SUVs, at competitive rates. Many reviewers highlight the staff's dedication, friendliness, and knowledge, which create a welcoming atmosphere. The team’s willingness to help and their professionalism make Avis a top choice for car rentals in California, with many customers recommending it repeatedly for a smooth and reliable rental experience.
Georgia is very professional, helpful and went above and beyond. I had a complicated situation where Avis saved the day for me. Highly recommend.
May 2026
I had absolutely positive experience. Avis has good prices for rent and great car. Returning the car at the airport was very convenient. The shuttle service for Avis customers was excellent, the driver helped with my luggage.
August 2025
Second time renting here. Raul is always professional and accomodating, even when we make last second changes to upgrade the vehicle. We had a weird issue with the corporate office where they gave us wrong information but after talking to raul everything was resolved.
