Pep Boys on Pico Blvd provides auto service and tire repairs. Customers report that the front desk staff is knowledgeable, pleasant, and helpful, often keeping them informed throughout the process. Work is frequently completed quicker than the estimated time, with repairs done quickly and ahead of schedule. The staff is described as fantastic, kind, and thorough, with great customer service that can make customers feel like family. While waits can sometimes occur, the service is often considered worth it, leaving cars running like new. Many customers express high satisfaction, stating they will return and recommend the shop.
Trish was kind, amazing, and a joy to work with!!!!
August 2026
Fantastic service and guidance. I highly recommend it
August 2026
Pep Boys Santa Monica fixed my tire at an affordable price. The online scheduling system was easy to use. Their waiting room was nice: large TV, free coffee pods, seats at a long desk with multiple power outlets, etc. Employees kept me updated on progress.
