AT&T Store in Santa Rosa offers a wide range of products and services to meet the needs of local customers. They provide phones, tablets, smartwatches, and connected devices from top brands. Customers can choose from flexible prepaid phone plans with no annual contract or credit check, as well as popular unlimited data plans that include nationwide 5G service. The store's representatives are praised for their exceptional customer service. Sarah, a knowledgeable and helpful staff member, assisted a customer multiple times and received recognition for her great service. Another representative, Axel, was described as awesome, helpful, and personable, making the customer's visit smooth and enjoyable. The staff has also been commended for their problem-solving skills. In one instance, a customer from Denmark had difficulty getting their AT&T internet card to work, but the staff helped them find a solution. Another customer had a complicated situation that required detective work, and Sean at the Mendocino Ave location was able to find a positive outcome, demonstrating a generous and expert approach. Overall, the AT&T Store in Santa Rosa is known for its wide selection of products, flexible plans, and outstanding customer service provided by its knowledgeable and helpful staff.
Do not come here unless you have to!!! Appointments are never honored anywhere near the time you book, walk-in times are longer than a Disneyland attraction. Some of the agents like Axel are very helpful, but the quality of the customer service is not consistent with other staff.
February 2026
Ricardo was great and I hit wrong reply meant very satisfied. Experience was great and very helpful.
November 2025
The sales lady that help me at AT&T helped she was very good
