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“Great customer experience at this store with help from Brad. Brad was professional, thorough, and patient. Even though there was other people waiting in the store after I came in, Brad didn't rush with me because of it and gave me his full attention until we were done taking care of everything I came in for. I really appreciate that kind of good customer service.”
10AM - 7PM
1552 Santa Rosa Ave, Santa Rosa
Mobile Phones
“Thank you Yarra for the amazing customer service, and for helping me with my new phone. I deff recommend coming to this location. Super accommodating and efficient.”
9AM - 6PM
1791 Marlow Rd #2, Santa Rosa
Mobile Phones
“This store was highly recommended by a tech in a different store that didn't work on Xiaomi's. The battery swap on a Xiaomi 11T pro was completed in under 90 minutes. I will absolutely come here again should I ever be in need of a precision electronics technician again. Worth every penny.”
“I went to the Coddingtown Mall with my girlfriend today. We usually go shopping together on the weekends. We went to the mall to do our regular shopping and possibly purchase new phones. Mainly just get an idea of cost and see what was on sale. I always hate when I have to get a new phone transferring the old one to the new one stresses me out. However, today I went to the Verizon store and had a completely different experience. I met a sales representative named Shawn and he made us feel welcomed right as we came in the store. What I liked was he didn't try to push stuff down our throats like most cell phone stores. He took the time to ask what we wanted and laid out what would be the most cost effective and benefical for us based on that I use my cell phone for work and my girlfriend doesn't. Throught the time working with him multiple other reps came up and interacted with us which was extremely nice of them. They were all very friendly, knowledagble and seemed to work together as a team. If you are in the market to buy a new cell phone and want to be treated well I would recommend going to the Verizon store at Coddingtown Mall and ask to speak to Shawn who I believe was the manager or sales representative. Everyone at that store was so friendly and made us feel like we were welcomed. We ended up both getting new I phones and switching from T-Mobile to Verizon. The team there was funny and made the whole process enjoyable so I didn't feel the usual stress and anxiety of switching my phone.”
“As a new customer I must say I was pretty disappointed from my first visit when I signed up 3 new accounts, and when I tried to get a replacement phone the Assistant was not much help. However after a couple visits I met Eliana who went above and beyond, she knew the products and services very very well and helped sort me and my family out. Great customer service and personality, and she was very patient too! Thank you Eliana!”
“RICKY WAS TERRIFIC! kind and patient. We came in the morning of a major outage. He navigated multiple customers, many disgruntled, with great kindness and compassion. And for me connected with a new phone work great speed and knowledge. He's the best! Robin and Rich Affonso.”
“Both times that I went into this store recently, I received very good and very helpful service. By Jose one day; shopping for a good iPhone deal and updating my account. And another day by Ceasar, who helped with setting up my new iPhone! And the best way to care for it. Had a little fun picking out cases, etc.! Both were patient with me, nice and professional. Thanks!”
“My family and I had a very satisfactory experience with the customer service at this location. Joaquin. G, was very patient and polite in answering all my questions and helped me get a new phone in no time. The young lady who was also present on 8/31/22 (please forgive me I'm not the best at remembering names) was very kind and sweet with my daughter. If we ever need another phone we know exactly where we are going. Thanks again you two, you both deserve a raise.”
“I recently wanted to purchase a phone for my grand daughter and had one of the best customer service experiences! The sales person who assisted me was named Miguel. He is a very nice and professional person. He was very thorough and helped me get a great deal on a phone. My grand daughter was so happy. Will be visiting this store again!”
“Good store, went to upgrade phone and there was a line but the wait was overall short - they seem to know what they are doing and were very helpful with my upgrade - even gave me some advice on which phone and line was best for us. I’ll keep this store in mind next time I have to upgrade or get my phone fixed.”
“Fernando to the rescue! He's a real treasure to the community. Hard to find tech accessories, cords you name it, he has it. Wonderful, reasonable prices. He has helped us multiple times and done superb work. Highly recommended.”
“To whom it may concern: Santiago is very professional employee, I known him for three years and I believe he will go far with your company ( Cricket). He knows his technology and he is a hands on employee. I truly believe in him. Sincerely, Karren Brock”
“My husband and I came to this location to purchase the new iPhone 15 since the Costco kiosk didn't have a supply of phones on hand. Let me just tell you, out of all T-Mobile locations we have gone to throughout several years, this one has the most incredible customer service by far. The three staff members working were Julio, Manny & Robert. Each individual was kind, welcoming, understanding and so so helpful. Julio was the one assisting us and he set everything up for us which was the most stress free experience. He had good spirit and was smiling and genuinely happy to be of assistance during our entire service. He even answered all of our questions with clear communication in response to which Manny also gave us great answers and feedback to as well. They presented themselves with hospitality that is hard to come by in the customer service world nowadays. They definitely need some positive recognition through the company or some type of reward to encourage them to keep up the great work. Thank you guys! This will definitely be our primary store now, it's worth the 30 minute drive.”
“The store itself was easy enough to find, plenty of parking, the designer of the parking lot should be drug tested constantly. The store was clean, and well stocked. The ladies that worked there, were very nice, knowledgeable, very patient and were genuinely helpful unlike most stores these days seem to be.
I was not shopping for a phone, only accessories for my phone earbuds ,charger for home and car. The reason I only did 4 stars is the prices are up”
“Chris helped me and was extremely polite and courteous. I could have used my insurance to replace my phone, but Chris helped get me into a new phone and made the process very easy while giving me good advice on various protective cases.
Thanks Chris!”
“Conveniently located on the corner of Kawana Springs Road and Santa Rosa Avenue in the same shopping strip as Sports Basement, Marshall's, Pet Smart and more (Trader Joes is in the same parking lot/complex). If you're looking for all of the big-box stores, they're here.I'm torn. 4 stars for a bright, clean, and well-stocked store with lots of options. 3 stars for limited check-out aisles and long lines on a busy Sunday. Assuming they were understaffed - it happens, just hope that's not the norm. They did have an employee staffing their very busy self-check line, so that was helpful.This store has a large home section of Studio McGee and Magnolia products (a more open and pleasing layout than in the Coddingtown Santa Rosa location), a grocery section, and all of the other typical sections. I shop the perimeter: home, toiletries, snacks. Found everything I needed including clothing and dish detergent, hand soap, shampoo/conditioner, toothpaste, toilet paper, Hippeas, and more. The prices are generally better than I find at my local Safeway so it's worth the visit to stock up on supplies.”
“Oh yeah we got our new phones there and loved them ever since so yeah do I recommend this place oh of course ok and yeah the staff was very helpful and we left there with smiles on our face...”
“Manuelo was awesome. Boost is not. My phone was stolen n the thieves are using it even did a device swap. Went in there for help porting and got help b but now I was told I still didn't get the port pin smh”
“Alex made my upgrade so much easier he was very patient with me and talked to me about all the options I had for monthly payments, transferred my other phone with new one I was very happy with the customer service. Will definitely let people know to go metro!”
“I've rolled with metro for years and this last expeience was a perfect example of why ive been loyal to them. I pulled up followed the covid protocol by waiting in line and almost instantly an employee came out n said hed wait outside in order formus to come in. Once inside i was greeted by Gio, i showed gio my phone and let him know i needed another but that.i was limited in my purchases because my money was hurting. Gio treated me like wed been friends for years man. He was helpful, enjoyable to work with, and made me feel like i was valued. I walked out of there super happy and feeling like I had made a new friend. Give the dude a raiseeee Thanks big dawg!!??”
“Need a basic not crap phone or very inexpensive tablet w service? iPhones too!!! I'm signaling out this specific store for going the fill distance involving a Government discount. I've read w some competition, I'd have been talking up a wall! Metro handled this situation w kid gloves and utmost professionalism, I'd like to Compliment Jeff the Mgr and his assistant Marco , especially. My situation, took a "detective ", to resolve and saved me 300 dollars every year forward. I'm probably the longest standing Metro customer in Sonoma County having been w them 20 yrs from a small company in Florida when they were only in the South! Thanks for being loyal to your long standing customer! It's a important issue in today's business climate.”
“Well i have to say that the order online, drive to store and they load your trunk provided by target @ coddington in Santa Rosa is My new best friend. That was the smoothest process I have ever had. Talk about an awesome system! WOW! The young folks were polite and the sense of urgency that they displayed was on point! Chefs kiss! Great team work I'll be back Thank You”
“I have shared my phone plan with my Dad for close to 20 years at this point. I know nothing about what you're getting with cell phone plans these days - seriously. He sends me a Venmo invoice to pay at the end of every month and it's been going like that for ages. Before that, it was checks in the mail. At any rate, they dealt with my dated questions and talked to my Dad. There were a lot of details to hash out, and we all figured it out. I traded my phone for a whopping $350 in exchange for a credit against the Samsung S23. What was I going to do - sell it on eBay with a $350 reserve price!?! Not a chance in hell anyone would buy that for TMobiles offer. Over-all I walked out there getting exactly what I needed without any fuss. Team was nice. District manager treated his employees well; he just happened to swing by with some tasty treats for the store. This is why my Dad and I have stuck with TMbile for close to 20 years.”
10AM - 8PM
844 4th St, Santa Rosa
Mobile Phones
“I had an unexplained malfunction with my Pixel 8. Denny and the crew helped me through the process, demonstrating knowledge of possible problems and making sure that I got a replacement phone with no inconvenience. Amazing customer service!!”
“This is where I like to handle my Verizon dealings because they are service focused rather than sales focused. I was able to add a line to my account, get a new phone, and be out the door in under 10 minutes.”
9:00 AM - 8:00 PM
2166 Santa Rosa Ave A-7, Santa Rosa
Mobile Phones
“This time I decided to finally reset my phone and recover my two emails along with Facebook. Good response from employees. Yet still trying to recover my iCloud account.”
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“Came in with a broken phone and a bad attitude. Sean the manager sat with me and made phone calls on my behalf to get it repaired through warrenty/insurance. What a class act.”