Patelco Credit Union is praised for its friendly and knowledgeable staff who provide excellent customer service. Members highlight their positive experiences, noting the staff's willingness to help with financial matters and resolve issues effectively. One customer appreciated the assistance from a teller at the Santa Rosa branch, describing him as friendly and extremely helpful. Another member shared a story about how quickly and efficiently the staff addressed an account hacking issue, commending the team for their dedication. Long-term members, some for over 25 years, value Patelco for its support during challenging times, such as the COVID-19 pandemic and natural disasters, where the credit union offered flexible payment options. Despite the lack of customer bathroom facilities, the overall sentiment is that Patelco Credit Union is a reliable choice for banking services.
Well lit parking and ATM area. Plenty of parking for inside day visits.
April 2024
Terrible customer service, takes months to make appointment...they never call you back. When they finally make appointment the "financial advisor " doesn't show up and they don't even call to apologize. I went to chase and they were more helpful.
February 2024
The staff deserves a 5. They are friendly and knowledgeable about money matters. However they have no bathroom for their customers.
