REI is a popular outdoor store known for its wide selection of high-quality outdoor gear and clothing. The store offers a variety of products suitable for both beginners and experienced outdoor enthusiasts, including bikes, camping equipment, and outdoor apparel. Customers often praise the knowledgeable and friendly staff, noting their willingness to assist with questions and provide professional advice. Many reviews highlight the excellent customer service, with staff members showing care and making customers feel comfortable, sometimes going beyond expectations to ensure satisfaction. REI stands behind its products with a 100% satisfaction guarantee and designs its own award-winning gear. While some find the store to be more corporate compared to local outdoor shops, they appreciate that REI is open when needed and has what customers are looking for. Customers also value the store’s helpful return and exchange policies, especially for big purchases like bikes. Overall, REI is considered a trusted place for outdoor equipment, offering great prices, friendly service, and a passion for outdoor adventure that is shared by both staff and customers alike.
Marc provided great service at the Santa Rosa location! I appreciate his professionalism and kindness. Very helpful!
May 2026
The bike department was very helpful. I have a bike project I'm working on and getting it ready to be my main bike. They were super helpful. Although I'm not into memberships(except Costco) he sold me on the membership - seems like it's a good deal. Thx again REI bike people!
April 2026
As always, most pleasant, informed and helpful staff and a great selection of outdoor goods
