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“Came in to buy headphones and look at full face bike helmets. Dylan, from the bike department, helped me find a great deal on a bike helmet that was at a different Sports Basement location. He was very professional and knowledgeable. Love Sports Basement!”
“The uniforms turned out great. Customer service was wonderful. Being that I am in Canada pricing was a little confusing and then shipping and duties on top of that, but in the end it was worth it.”
“The gentleman who helped me at Heart and Sole Shoe store, Kenny, and his fetching accomplice Rose the dog, were very kind and helpful! I’m an 82 year old lady who due to foot pain had to find some forgiving but supportive shoes. Kenny went through all the possibilities with my needs in mind. He’s a true professional with integrity.”
“I have purchased several bike over the years from the Bike Peddler. The last bike was the new S-Works Gen 4 Turbo Levo. The sales staff and service department kept me appraised of the status of my order. When it came time for the pickup. The bike was fitted for me. The sales and service are the reason I keep coming back.”
“Top notch retail service all the way around. Ellery and Daisy in shoes, awesome service and the perfect balance of energy and efficiency. Jaycob in tents and backpacks knew exactly what I needed and carried weight to make sure I got the right tent. Amy, no clue where you came from but thank you for the wisdom. Finally, Arturo . . . That mane . . . hell yeah brother.”
“From head to toe, bag to clubs these guy got you handled! Honestly best selection around. They have something for every golfer young to old no matter the skill level and something to fit everyone’s budget! Keep it up y’all doing great!”
“I needed to get a stationary bike, Manny was very helpful and I found one that fit me. I had an elliptical, that I could no longer use and I was given a more than fair price for it. For a very reasonable fee, the bike was assembled, delivered and the elliptical picked up. I am sorry, but I forgot the name of the person who did all that, but he was very kind and made sure I knew how the bike worked.
I am very happy with the way everything was handled.”
“Amazing man who runs this place. Super passionate, encouraging with a great attitude for sharing his skill and love of axe throwing. We were all first timers. Ages 9 to 69! Everyone had a blast. A very fun family birthday party experience for our mother. We felt at home. There's also a shop with lots of goodies. Open free parking in the front and back. Highly recommended for a unique thing to do! ♥️”
“I love to support local and this shop is a great local option to the more branded competitors out there (REI and Sports Basement). I always manage to find some fun and interesting products that I don't always find at the larger outlet options in town. Their product lines are similar to the bigger stores but I find slightly different patterns and styles which is awesome to diversify the choices locally. Around the holidays they really ramp up pajamas, slippers, gift-like items to really help round out your gifts. Even first of the year they still had a good variety which is nice because after the holiday I know the bigger competitors tend to wind down these options for sale. Pricing on these types of products is always on the higher end but they have some great sales and it's nice to be able to support locally knowing you are making a difference in someone's livelihood versus a corporate machine.”
“Great selection, very nice and helpful people. Visiting from New York and needed to pick up some new cleats for my son before returning home, to pending soccer Sean and no time to shop. I highly recommend this shop.”
“This store staff of two greeted me warmly. ‘Kevin’ took me directly to spots having my desired shopping choices found easily! Great selection shopping experience there. The lady @ checkout responded to questions I ask & gave me, & Kevin, specific directions to displays of products I wanted to shop. Kevin helped me to my car & handed my bag of new footwear. They’re the Dreamed-for-Team helpers for shopping I’ve dreamed to have assist me many times when shopping. Some disability issues cause me mobility difficulty.
The teams service is great at the Big 5 Sporting Goods Store at ,2503 Cleveland Ave, Santa Rosa, Ca 95403 I give Five Stars”
“Nice selection of gear with excellent professional advice from the store owner.More than satisfied with my new PB racket.Will return next month to purchase a new racket for my wife.”
“One of the best customer service experiences I’ve ever had. Im a trainer & long time Lululemon sweat collective member and the team at the Santa Rosa outlet were nothing by kind, helpful and reassuring! They made my entire week- love this store and company!”
“The sweetest girl sold me these amazing Converse maldens 2nite! They are SO COMFORTABLE! Kudos to this store and Converse for FINALLY becoming comfortable shoes! ?”
“me and my friend lety went into dicks sporting goods and Dayana was literally the best I felt so welcomed by her we had a great conversation with her, felt like she was my literal friend!! Add us we wanna be your friend gurrrr my ig is @rrr.ubyy ??????!”
“My daughter wanted the all white air force Nike's for her 16th birthday . she's a 4th of July baby so It took her to the foot locker which was a good experience they had good music and display set up was organized and the staff was fast and friendly . made sure everyone was helped.”
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“I have a bunch of issues with my feet and recently had a fasciotomy. I walk daily and really need to make good choices when it comes to footwear. Due to my injuries, my feet have changed dramatically. They are both different now as is my gait and pressure points. Ronda was amazing. She listened to me and provided educated and experienced guidance that led me to the right pair of shoes. I am very grateful and a forever customer”