Associate I spoke with this morning was rude and dismissive. Rather than inform me about the details of service provided, I was instructed to "call the company that I'm ordering from" so they could explain to me what services UPS has to offer.Just lost a customer to FedEx.
Kathy H. (Santa Rosa, CA) was fantastic to deal with. She made a bad situation from another shipper good. Thank you Kathy for your professionalism and diligence to help us get this item sent timely. Will definitely work with you again. Jana at Event Services Plus