The UPS Store in Santa Rosa is known for its friendly and helpful staff who offer excellent customer service. Customers appreciate the knowledgeable and professional assistance, especially during shipping and return processes. Kim and Shelley are highlighted for their friendly, efficient, and gracious support, making each visit smooth and pleasant. The staff goes above and beyond to help with questions, printing labels, and packing needs, often waiving fees for printing and materials. While some customers notice slightly higher prices compared to the post office, they find the staff’s friendly attitude and quality service make it worthwhile. The store's employees are attentive, personable, and eager to ensure a positive experience. Overall, this location is highly recommended for shipping, mailing, and return services, with many customers planning to return due to the great service they received.
The best service, not just at a UPS store but the best service period! They are nice, friendly, and efficient. 5/5 💯
October 2025
Helpful staff, always a great experience at this location!
October 2025
Because the gals that work there in Santa Rosa store went above and beyond while tolerating my ignorance or inexperience in shipping returns and patiently got me out the door and on my way.
