Firestone Complete Auto Care in Santee is a one-stop shop for vehicle needs, from standard maintenance and tires to repairs. The location is very busy, but the staff shows hustle and works to keep everyone moving along. Many customers report a very positive experience, praising the awesome employees and excellent customer service, with some stating they go out of their way to visit this specific location. Customers feel treated fairly and appreciate that the team is helpful, offers suggestions without pushing, and takes time to explain service results in detail. They help get vehicles back on the road, even accommodating walk-ins for urgent repairs. However, experiences can vary. One first-time customer reported a very slow process, with a long wait upon arrival and an all-day service appointment. There were also issues with misplaced paperwork. This suggests that while many find the service reliable and positive, there can be occasional delays or administrative problems. Overall, the business is recognized for its comprehensive solutions and expert team, helping neighbors with their auto care since 1926.
