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“On The Mend is the BEST company anyone could ever have the pleasure of working with. All the staff goes above and beyond to help their customers. I rented a medical recliner chair for a month, I had to extend my rental, they were so helpful to accommodate my needs. I recommend them HIGHLY to anyone. On the Mend will always be my first and only choice.”
“I communicated with Leslie from Customer Service who assisted me with an exchange. I purchased a motorcycle jacket liner that was too big and I sent it back in exchange for a smaller size. The company's policy is to inspect the item to be exchanged before they send the new item. The exchange is facilitated through the USPS and it takes many days for packages to travel between California and Florida. I asked Leslie if there was a way to speed up the process because of an upcoming motorcycle trip, and she told me that I could purchase a new jacket liner and the exchanged liner's status would be reclassified as a return and they would forego the $10 return fee the company charges. Exchange items are free and a returned item includes a $10 fee. Although you can only contact the company through email correspondence, I found them responsive and willing to accommodate my needs. Thank you very much Leslie and Venture Heat.”
“I have been a customer of Medico for several years now. Initially I was attracted by the pricing. That remains competitive. What I really appreciate about this company is the excellent customer service. Tim Brown has been my delivery man for several years and he goes out of the way to give me excellent customer service. The area manager Craig also has done a great job for me whenever I needed to talk to him about my contract or adjusting my orders. But I think what is particularly impressive is that my location is way off the beaten track, but Tim always manages to get my linens delivered even if it involves some tricky backing up and turning around.”
10AM - 4PM
3474 Katella Ave, Los Alamitos
Medical Supplies
“I just wanted a nasal pillow and tubing for CPAP machine. She was so happy to assist. Offering information on what people are likely to purchase over the other. Honestly helped me to make a decision. I normally order online but I needed it ASAP. So this was great place for my needs to be met.”
“What an excellent place to get your mailing needs done in a jiffy!!! Chi at the counter is great and always greets you with a smile. Highly recommend John's Shop Rite!!!! Remember, plenty of parking in the back.”
“Working with Susan Doan from the OTC Wellness Division has been nothing short of amazing. She is our main contact for H-Wave and is always there when we need training or support. Susan is incredibly reliable, knowledgeable, and proactive, making every interaction seamless. Her customer service is impeccable, and she truly sets the standard for what great support should look like.”
“These guys are great. Robbie was incredibly helpful and understanding of what we needed. Super experience with a scooter rental which led to needing it so long that he explained it would make more sense to just buy it. Highly recommended1”
“My experience at Caremax (Buena Park) was excellent. It was a very efficient, professional and smooth operation. I only waited for about 24 hours for the walker to be ready. Both people I dealt with were very accommodating. The employee that finalized my walker transaction walked me out to the car and assisted me in placing it in the car. I recommend them to all.”
“The whole team is always super amazing! Tracy was phenomenal! She was very patient and help me figure out how to get my insurance in order to help me get my wheelchair. She went above and beyond and even allowed me to use a loaner until I was able to get everything processed. And when Christian dropped off the wheelchair to me, He did not leave until he made sure I was comfortable and knew how to use the chair. You can tell that they they are in their field because they love helping people!”
“We bought my father’s mobile wheelchair from here. Owners are amazing people. Great customer service. You are welcomed and appreciated here. We felt valued and they were very knowledgeable of the needs that would fit my father and the type of chair he needed to get around. Recommend to all family and friends.”
“This is a great place to get medical supplies and equipment. They have a wide selection of walkers, assisted stand up recliners, shower chairs, and bathroom aids. “Fabbia” Dasani gave me the best customer service! She is great! Get your DME from here! Highly recommended!”
“They give the personalized service and care you won’t get at a chain pharmacy. They aren’t open 24-7 but that’s an easy trade off for the high quality attention you will get.
I wouldn’t go anywhere else!!”
“I needed a nebulizer for my daughter. The doctor's office dropped the ball and I needed this asap. I called MMS and spoke to "Isaac." He helped me out right away and said we'll get it shipped out ASAP. Thanks Isaac for the AWESOME & EXCEPTIONAL customer service!!! A+++++ 5-Star employee!!!”
“THE TECH GUY WAS NICE AND PROFESSIONAL AND PATIENT WITH ME HE HELP STEP BY STEP OVER THE PHONE WITH MY SCOOTER IT WAS MINOR WHAT WAS GOING ON WITH IT BUT I DIDN'T KNOW WHAT TO DO. THANK YOU STEVE GOD BLESS ?❤️?????”
“I took my Golden Technology wheelchair to another provider who had the chair for 10 days, and did not address the root issue.
I brought my chair to Keith, who found the root issue and fixed it in an hour.
First Class Service.
Thank you Chad”
“Great place, I've been in there multiple times with my aunt and they are always friendly and helpful to her, both on the sales side and the repair and militance side.”
“My Resmed S9 ASV had a "motor fault" message showing on the screen. I called Advans CPAP spoke to Louis. I shipped it there and he fixed in 3 days and promptly shipped it back. It was a reasonable charge. I initially was hesitant to ship it, because I didn't know who these people are, but the reviews were good. I am so glad that I did. I've used the machine for a couple of days now and it works like it did before I had this problem. I will trust them for all my CPAP needs. Thank you Louis and Advans CPAP.”
“Get my Rx here all the time. Pam is super nice the girls are always sweet. Keep up the good work. There is really never a waite time. Always ready when I get there.”
“This pharmacy has friendly, personal service, competitive prices and a great selection of orthopedic products and assistive devices, lots more than the big places like CVS, Walgreens, Walmart, etc. and they will actually help you try them on if needed. I needed a latex free carpal tunnel brace and the woman who helped me was so understanding, kind and helpful, she helped me try them on as my other hand is in a cast after surgery, and we found the right size. They have a lot of other things as well. I’ve been coming here for years and highly recommend them. Let’s keep them going by shopping here!”
“My favorite pharmacy. They are contracted with multiple insurance companies, including Brand New Day. They have the ability to "bubble pack" medications for daily administration at institutions (e.g., assisted living or memory care facilities). And they are very communicative to ensure everything is going smoothly. A+.”
“Recently, I got a scooter lift (Bruno ASL-275) at United Access and was received the support from Ricardo Garcia, service manager. He was kind, caring, and courteous with my needs. There was an issue with the scooter lift being too low and scrape the ground on certain driveways, and he is currently assisting me with this problem. I also have got my hand controls here many times, since 2002, starting with my first car. This place is a great place for support with ADA equipment.”
“Very nice and helpful people here. They sell directly to the public, but I recommend calling them to make an appointment. They sell a variety of products for the elderly and handicapped.”
“George was very helpful, friendly, wasted no time in delivering his service. He kept me posted in when he would be at my place to pick up. He is a valuable asset to Kadence healthcare.”
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“A great big shout out to Rick for a very fast fix to my malfunctioning three wheel scooter. My scooter would not engage the motor, but battery was fine. I took it over to the store. He did a quick inspection of a connection and found a bent pin. He straighten out the pin, and the scooter ran fine. I tried to pay him, he refused the money cause he said he didn't do any thing..but I explained to him ....it saved me a lot of trouble. He wished me a Merry Christmas...he really is a nice guy...”