The AT&T Store in Simi Valley offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including popular unlimited data plans and prepaid options. The store provides nationwide AT&T 5G service. Customer reviews consistently highlight exceptional and patient service. Staff members are described as incredibly kind, helpful, and professional, diligently working to resolve issues, even complex ones that take considerable time. Employees are noted for being highly knowledgeable, informative, and courteous, patiently educating customers about different plans and devices to help them find comfortable solutions. Associates are praised for making difficult situations easy and for providing a top notch level of service with great attention to detail. Multiple reviews mention specific, highly satisfactory resolutions, such as switching customers to unlimited plans to stop overage charges, replacing SIM cards quickly, fixing phones, and refunding charges. The overall experience is frequently called the best encounter with a mobile service provider, with customers reporting very pleasant and awesome experiences that leave them truly grateful and happy with the customer service received at this location.
Had a great experience at this store. Roxanna did an excellent, detailed job of getting my phone repaired and answered all my questions. Thanks!
February 2024
I kept being charged $10 for going over my data allowance. I went in to the AT&T store on Sycamore. Dee was very helpful and called the main office and they were able to get me on the unlimited plan. She was very helpful, I definitely would recommend her to anyone. They even refunded me the charges for going over the data... read full comment
October 2023
Good but they need an interpreter and a little more customer service
