Spectrum Store

Cell Phone Stores, Internet Service Providers
Hours: Spectrum Store in Simi Valley, CA, offers a range of services including broadband Internet, mobile, and cable TV. Customers appreciate the store’s open and fresh interior, ample parking, and helpful staff. Many find the process of upgrading equipment, transferring phone numbers, or returning devices straightforward and efficient, often praising specific associates for their kindness and professionalism. For example, one customer had a positive experience with a staff member who quickly and respectfully addressed a sensitive situation, helping lower a bill by $40. Others mention that the store staff provide great customer service, whether assisting with service upgrades or resolving issues. While some reviews mention that Internet service can be inconsistent or that cable prices are high, many customers are still satisfied with Spectrum’s offerings. They highlight that Spectrum’s Internet speeds are fast, often around 350 Mbps after a free upgrade, and that the mobile service is reliable. Customers also note that Spectrum’s customer service is better than their previous providers, especially compared to AT&T, which many describe as having poor service, rising prices, and complicated contracts. Spectrum is seen as more reliable, with helpful, knowledgeable staff who handle issues quickly and effectively. Several customers have switched from other providers to Spectrum for better service and pricing. They also appreciate that Spectrum’s staff are based in the US, making communication easier. Despite occasional outages, customers believe Spectrum offers good value, especially when equipment is upgraded and plans are managed properly. Overall, the store provides a positive experience for those seeking dependable Internet, mobile, and cable services, with staff committed to helping customers meet their needs efficiently.

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1. Simi Valley, California