Verizon in Simi Valley is highly praised for its exceptional customer service and support. Many customers have shared positive experiences, highlighting the staff's willingness to go above and beyond to assist with various issues. One customer described their visit as transformative, praising the team for efficiently handling a challenging situation with number porting and phone activation, which turned a frustrating experience into a positive one. Other reviews mention specific staff members, such as Edgar, Robbie, and Esteban, who provided prompt and courteous assistance with setting up devices and resolving billing concerns. Despite some dissatisfaction with the internet service itself, the overall sentiment is that the staff at Verizon are friendly, knowledgeable, and dedicated to helping customers. The store offers convenience with options for in-store appointments, online orders, and various pick-up methods. Overall, Verizon in Simi Valley is recognized as a reliable choice for mobile and internet services, with a strong emphasis on customer care.
Brought in a Verizon hotspot I bought from a third party retailer and was having a hard time setting it up. Edgar did an awesome job in helping me get it up and running!! I really appreciate the courteous and prompt service here
January 2024
Robbie helped and made my experience so easy and help fixed stuff on my bill too was very nice and friendly to work with!!!
November 2023
I had a SIM card issue today and a fellow I think named Esteban helped me out very quickly. It was clear he knew what he was doing. Many thanks.
