Victra, an authorized Verizon retailer located in Simi Valley, CA, is dedicated to providing an exceptional experience for its customers. The store offers a wide variety of wireless devices, including phones, tablets, mobile broadband, and accessories, all aimed at connecting technology to life in a trustworthy and enjoyable manner. Customers consistently praise the knowledgeable and friendly staff, with Jay, David, and Ryan being highlighted for their outstanding service. They are known for going above and beyond to help customers with account changes, phone upgrades, and resolving issues. Many visitors appreciate the accommodating atmosphere, even when children are present. The team takes the time to explain products thoroughly, ensuring that customers leave with the right solutions. Positive feedback also includes quick resolutions to technical problems, such as restoring phones from SOS mode. Overall, Victra is recognized for excellent customer service and is recommended as a preferred location for wireless needs.
Sergio Torres was amazing! So patient and so helpful in purchasing and updating new devices. He was only employee this day and remained calm and unruffled by the fact that our transaction was lengthy and other customers came in and out while he was assisting me. So friendly and so professional! He deserves all the accolades!!!
December 2025
The customer service rep was extremely patient and helpful.
December 2025
They were wonderful, patient and very helpful. They tried really hard to help with all your needs. Very grateful for their support.
