AT&T Store in Sonoma offers a wide range of phones, tablets, smartwatches, and connected devices from top brands. They provide flexible prepaid phone plans with no annual contract or credit check, as well as popular unlimited data plans that come with nationwide 5G service. The store's staff, especially James, are praised for their exceptional customer service. Customers highlight the employees' helpfulness, patience, and ability to clearly explain and meet their needs. The store is recommended for its knowledgeable and friendly team, who ensure a smooth and welcoming experience for all visitors.
Austin is the most customer friendly and knowledgeable person in the store. The store in Sonoma would benefit from promoting Austin to management.
September 2025
I just want to correct the survey I took. Robert was terrific and I somehow hit the satisfaction button and it’s not true. Everything went quite well.
August 2025
I wish there was the option of more stars. John and the team at this store went above and beyond to help me solve a problem that 10 hours of phone calls, chats, International Supervisors, could not solve. He figured it out in a competent and caring way! Best customer service ever! THANK YOU!!!
