Victra is a Verizon Authorized Retailer in Sonoma, CA, striving to create the best possible experience. The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The staff is consistently described as excellent, friendly, knowledgeable, and very helpful. Consultants are praised for being especially helpful with technical issues like forgotten passcodes and recovering data from damaged phones. They are adept at handling detailed questions, setting up new phones, and transferring data for multiple customers at once, all while providing service with a smile. The team is fantastic at getting to the point, being very upfront about options and costs, and providing useful preferences. The small location can get very busy, but the knowledgeable and dedicated consultants deftly manage the process. For quick results without visiting a corporate store in a neighboring city, this local retailer is highly recommended for busy people in Sonoma.
Knowledgeable helpful staff. Questions answered, problems solved and on we go!
March 2026
Excellent customer service in the Sonoma, ca. Office. I forgot to get her name, but she was very helpful. 3/11/26.
February 2026
Though there were several customers in line, the wait was short because the store was well -staffed. They gave each customer their full attention, for as long as it took, to make sure we got what we needed.
