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December 2023 by Mori Lpinurface
Purchased a new Reliance water heater 12 days ago and it has failed. I called Friedmans and the manager told me through the person that answered the phone that I had to call the manufacturer of the water heater. Friedmans only sells them and any issues have to be taken care of by the manufacturer. Friedmans will not replace it. I called the manufacturer and their not going to replace it either. Instead their sending me new parts to fix the brand new water heater. I will have to pay a plumber to replace the gas valve and thermopile. Of course I'll have no hot water until the parts come and I can get a plumber to come out. Easy, just go without a shower for a few days. What a way to do business. I'll never buy anything at Friedmans again. Tired of the gouging prices on everything they sell anyway. Wish there was a zero stars on these reviews.
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November 2023 by michael notas
Jacob is the smartest, kindest, most helpful person in the entire franchise
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October 2023 by Ryan A.
Friedmans varies in the county depending on the store you visit, but the Sonoma location is always hit or miss. You will likely find what you need, albeit a tad more expensive compared to other large stores. The biggest gripe is the missing staff and when one is found, they don't always know what to help you with. With that said, I usually do my research ahead of time and just ask where the items are sadly, but it's the truth. Will it stop me from coming here, no way, just good to know for others who may visit.
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August 2023 by Joanell Serra
It should be great- a local store etc. But sales people really aren’t that motivated to help most of the time.And prices are steep. Positive is itsClean and the checkers are nice.
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August 2023 by Emiliano Gallardo
Good inventory, bad costumer service, cashiers are rude.
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June 2023 by Bennie Tiapon
Lines are always long. Employees stand around and watch customer wait while they talk. Management never pays attention to the long lines.
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June 2023 by vikka max
Hardware shop that has all necessary items you might need for the home improvement.
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June 2023 by Alexander Schultz
Friedman’s is the best! Way better than Lowe’s or Home Depot with just as good of a selection and great prices as well (and they do price match, too). Love that it’s a locally owned business focused on sustainability. It’s my first pick for home improvement needs!
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May 2023 by Lee “LJ” Green
Great service, friendly staff, and wide selection. I'm grateful I can pick up everything I need right here in Sonoma, saving me a drive all the way to SR or Petaluma. ?
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May 2023 by D.A.
This is the best home improvement store ever! The prices are fair, the sales are great and the employees know their departments! Not only do they know their departments but if you are working on a DIY project and you're looking for an item that you "think" you need, they always seem to have great ideas on how to do it the job more efficiently, cheaper and better. The guys in the plumbing and electrical departments have saved me on several occasions! That in itself puts Friedman's Sonoma at the top of my list!
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May 2023 by Klairung J
Friedman's the best. I always stop and shop every time when I visit my in-laws in Sonoma.The best garden every plants/vegetables I bought from here are very very healthy. And good prices. Employee are friendly and helpful . The check out line sometimes get a bit slow.
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May 2023 by LJ Green
Great service, friendly staff, and wide selection. I'm grateful I can pick up everything I need right here in Sonoma, saving me a drive all the way to SR or Petaluma. ?
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April 2023 by Matt Simon
Usually pretty well stocked with what one needs for their home improvement projects. There have only been a couple of times when I've had to return something and the return process wasn't difficult at all. The floor staff is pretty helpful as long as they're around and available to answer questions. Hardware stores in general can be a really painful experience if you're not sure where to find something. But that's not the case at Friedman's. The staff here seem to be rather committed to assisting their customers whenever possible.
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April 2023 by Sapper Tom
The company kept pushing employee reviews off for several months and when they did the reviews they backdated your raise but NOT the interest on the EMPLOYEES money.
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December 2022 by Mariana M.
Friedman in Sonoma is excellent. I love how I can come here, and I see a lot of students or students that are graduates and going to college. I like to see how they support that. Everyone, there is very helpful and always with a smile.
