-
March 2024 by Celeste
The UPS store has a wide variety of services to fit my needs. I've used many of their convenient services. I appreciate the location and services.
-
March 2024 by Tina Johnson
To track my packa1zy807920376692019ge
-
March 2024 by Raphael Turcios
Ay least in the UPS from 19201 Sonoma Hwy is always so peaceful and nice to come, the vibe is so warm and stuff very friendly. I want to make sure they know how we customers feel when we come to them.
-
March 2024 by Richard Granucci
I was told, Dec 2023 this UPS store will no longer accept any USPS items. Was greatly needed on a Saturday. Seems that if USPS stops by & grabs the items that not only provide service & make $ but no true labor involved. I even have preprinted ebay labels or Amazon ones: why no more?
-
March 2024 by Golly G
Always get great Service at Sonoma UPS store
-
December 2023 by Kalah Espinoza
Michelle & Sam- they are absolute rockstars! They helped me with a large holiday shipping order and they worked super hard to get it done before the shop closed. They were cheerful and kind the entire time- even thought it was busy and they were under stress.
-
December 2023 by Non Spécifié
I use the UPS location frequently. Staff has never been unprofessional or rude. Set your expectations appropriate to what the staff can service and control.
-
December 2023 by Earthjuice Farm
There is a lady there with the name Sam on her name tag. She is very rude to people. I've encountered her rude behavior towards others when I go there to drop off packages. Let me share my recent experience on 11/24 with Sam. I walked up for her to help me and she strictly replied to me that she was not having a good day and that I needed to speak loud to her because of her hearing. I literally had to shout to her my address as others waiting in line giggled but yet she didn't want to turn down the music she was playing on her phone. I tried to be really nice to her but as I've mentioned before she is really rude. The way she talks back to people is pretty rude. She's a Scrooge... Sam be happy and like what you do so you don't have to work so hard. Ohh everyone else there is really nice with professional customer service. Except SAM from Sonoma UPS.
-
August 2023 by Jasmin L.
Good thing is they are friendly, but DO NOT do your live scans here. They literally do not know how to do it. Go somewhere else. I went there on multiple different occasions where each time they gave me a different excuse as to why they could not help me do my resubmission.
-
June 2023 by marilyn depolo
Super friendly and helpful people waiting on you
-
January 2023 by Doug G.
Great customer service and helped me ship while I was trying to entertain my 3 year old son. Super helpful and considerate staff!
-
October 2022 by Erik Moisio
Michelle was super helpful. I shipped a large printer all the way from Sonoma to Michigan, and it arrived quickly and undamaged.
-
September 2022 by Lupita V (Chalupita)
I hate ups, I can’t say how many packages I have received that have came utterly broken. I’m a first time shipper starting a business and they weren’t very welcoming when I first came in. I told them some information on their website and when I came in they looked at me as if I was stupid lol. The next day I came in I taped the box I just didn’t take the bottom since it was already secured and I put it in a poly mailer as well just in case. Attitudes were everywhere even had a rude white made in line telling me I was horrible for not taping it and such. The environment is just so negative Lol Im never coming here again what a shame.. EED EX IS BETTER TAKE IT THERE
-
August 2022 by Shan F.
I use this store frequently and the staff are always friendly, helpful, and patient. I don't understand the negative reviews dated recently except to say maybe some of the complaints have nothing to do with the staff at this store? I'm thinking of damaged and/or stolen items. Regardless, I highly recommend this store. The staff put up with a lot from nasty customers blaming them for things beyond their control. Despite this they still provide stellar service. Kudos to all of them!
-
August 2022 by Layne Tenenbaum
NEVER USE UPS. MULTIPLE THINGS STOLEN FROM MY PACKAGE. Used this location to ship a box of goods and when I received the box it was severely beaten up and had been re-taped. If I could give less than 1 star I WOULD.
