Best Buy, a prominent electronics retailer, has received a mix of reviews from its customers. While the store and its employees are generally praised for their great customer service, some customers have expressed frustration with the lack of a direct phone number to reach the local store. The reviews highlight the strengths and weaknesses of Best Buy's customer experience. Many customers have had positive interactions, with one customer praising the exceptional assistance provided by an employee named Danny, who went above and beyond to help them with various technical issues. Another customer was impressed with the knowledgeable and friendly staff who installed an aftermarket audio-visual system in their car. However, some customers have encountered challenges, particularly with the phone service. They have reported being redirected to an overseas call center, where the representatives were confused and unable to assist with store-specific inquiries. This disconnect between the phone service and the in-store experience has been a source of frustration for some customers. Additionally, a few reviews suggest that the hiring and training practices at Best Buy could be improved, with some employees lacking the necessary knowledge and enthusiasm to provide satisfactory service. Customers have expressed a desire for more knowledgeable and engaged staff, who can offer valuable insights and assistance. Overall, Best Buy appears to provide a mixed experience for its customers, with the in-store service generally praised, but the phone support and employee knowledge sometimes falling short of expectations. The retailer may benefit from addressing these areas to enhance the overall customer experience and maintain its reputation as a leading electronics retailer.
Great customer service and got some good help from every one, also had a nice conversation with the cashier. Only downside it Seemed the manager was on a power trip not treating his staff super nice, otherwise a good experience.
July 2024
I've never had a better customer service experience in my life. Danny is a god sent SAVIOR!! His advice and tips helped me figure out my camera, phone, microphone, and laptop all in a matter of minutes. Thank you so much Danny! Give that man a raise!
July 2024
For an ‘old school’ brick and mortar store, they still have a good selection of products. Seem to be a decent amount of employees on the sales floor but when I got to the registers it was a ghost town. They had employees helping customers at the repair/ service area, so once someone was freed up there then they rung... read full comment
