O'Reilly Auto Parts in South San Francisco is consistently described by customers as providing exceptionally friendly, professional, and non-judgmental service. Reviews highlight that the staff comes through every single time, offering courteous, kind, and knowledgeable assistance. Customers appreciate the professional and awesome customer service, noting it is refreshing and at a level of days gone by. The Parts Professionals are recognized for going above and beyond. They happily help with tasks like battery replacement, key fob repair, and Check Engine light testing, often providing tips, tricks, and advice. Staff members are patient and willing to assist directly, such as by installing items or helping to look up necessary information. The store's services, including free battery testing and the Loaner Tool program, are supported by a team that makes customers feel grateful and well-served. This location is considered a hidden gem where customers receive serious, excellent service that inspires loyalty.
Jason was extremely helpful and knowledgeable in assisting me with getting all materials necessary for my car. I truly appreciate his customer service and willingness to help without hesitation.
June 2025
Mark was extremely helpful, had to swing by the store twice over the weekend and he assisted me each time. Above and beyond customer service. Thank you!
March 2025
The staff was friendly, trustworthy, listener, professional.
