“Update: I appreciate the response from Julie. I like a company that pays attention to their reviews. I've changed my one star review to 4 because of the reply, and I'll give the store another try. I used to shop here a lot but hadn't been in for a while so last week when I was in the shopping center for something else, I went in since I need a couple of new pairs of sneakers. It was about 4:30p on a weekday so there were no other customers, just me and three employees. I walked around for a while and looked at all the women's shoe. I walked past each employee twice and not one of them made eye contact or spoke one word to me the entire time I was in the store. I took the hint and left without purchasing any of the shoes I wanted. Perhaps sales is not the avenue you should pursue.”
“I came today with my dad to get wildland fire boots and I had a great experience. Noah was very kind and helpful. The store was clean, organized, etc. Great store. Highly recommend.”
“Amazing service exelent products technology everything perfectly They have an excellent product, but the young lady who served me was terrible. She had no charisma or friendliness and treated me very badly.”
“I visited this big 5 location for the first time the other week and found the staff to be enthusiastic, extremely knowledgeable, and eager to help. The most memorable part of my visit to this store was my encounter with one of the employee’s named Cole. He made sure I felt welcomed and the we find the “perfect hiking shoe” (in his own words) together! Another plus I saw while trying on my shoes, a family with a special needs son walk in looking to buy shoes. Cole was calm, collected, and extremely patient with the son making sure to be extra careful. As a father this made my heart melt and realize what true customer service and hospitality really is. I finally finished my visit in the gun department hoping to see what guns they carried. After speaking to the manager (I believe his name was Jeff) who was also really helpful and nice informed me they no longer carried real weapons but still went out of his way to recommend me a different gun store. I look forward to coming back to this location many more times in the future!”
“If you or someone you know has expressed thoughts of skateboarding, please call or visit 818 Skate Shop.
They helped me out with a new shop deck and my vibe is now top tier - no cap, kids!”
“Red wing always has the best customer service. Employees are super nice and helpful! I had some minor issues with a repair and the company was quick to resolve the issue and even compensated me for it. I can't recommend this store enough!”
“Every interaction I had here with employees was so pleasant and helpful. Dani in particular was super kind and gracious. I did my order online and it was accurate to what was in stock. ?”
“Kenny *manager..Tim *assistant manager both very helpful, took good time to help with my concern of feet problems to help with the best shoes. Never rushed with any assistance, pleasant, respectful. Alwlays smiling. Customer service at fullest 100%.”
“My wife wanted to stop by this Nordstrom Rack in the Valencia Promenade to look at slippers. This store has a lot of products to offer and some prices are reasonable. The shoes are toward the back of the store, the men's department are on the left and the women are toward the right. Customer service when we were here was great.”
“I stopped by this Vans store inside Valencia Mall to look at their skateboard selections. They had some nice board on display and I also checked out some shoes as well. The customer service here was great.”
“Carter's always has cute clothes for each season for kids . If you got babies, grandbabies ..bring your wallets..you get deals too on outfits if you sign up for the rewards club. Soooo cute!!!”
“I have always loved this baby store from when my mom used to take us here as kids and let us pick one item for our baby dolls. Now as an adult I shop here for all my friend's babies, and when I have a child someday, their wardrobe will be solely Carter's! You just can't beat their wide assortment of clothing and shoes, it's all so cute”
“My wife and I stopped by this Loft store while we were inside Valencia mall. My wife shop at this store so she wanted to see what they have. When we walked inside, a worker greeted us and asked if we needed any help. We told her that we were just browsing so she left us be. My wife went to look at their sales rack to see if anything stand out to her but none did. The store is a decent size and they had a bigger sales section at this store.”
“All employees are amazing, kind, and caring. I forget names easily but they were all helpful! I called almost 4 hours before I went in and the employee who answered my call passed down the messsage to the person in charge and they remembered that I was the one who called when I came in. Great customer service!!!”
10AM - 7PM
Santa Clarita
Shoe Stores
“First time discovering "Surprise" clothing I was waiting for Charcoal BBQ next door. Popped in for a second then needed to leave since my party was called for seating. Thought to myself, I'll be back. Second time came with my daughter, she picked out a cute night set. I grabbed some eye lashes. This is a pretty tradition Korean clothing spot. Like fashion Q, forever 21, Boomy, LUV, etc...Recommend for simple cute fun outfits. Date night, kids first day of school. They have variety of options, anyone who complains cheap clothing. This is the same shit as any other place. If you're looking for high end quality goto Bloomingdale's, Nordstrom or a luxury brand. Third time I had came in today. Just for some lashes. I was greeted right away, looked around. The employee today helped me out so much. Had asked her on her opinion, on multiple things. Felt like she was being honest, which is a plus for me. I was more bothering her, they have no problem giving you your space here so you can roam freely. Walked out with " eye lashes of course, few shirts and some jeans. Customer service was great so I'm okay drive out this way for just " eye lashes" again. Next time I'll get her name, if you see this thank you again for all of your help! You're amazing and Surprise is lucky to have someone like you.”
10AM - 9PM
24201 Valencia Blvd #3534, Valencia
Shoe Stores
“I was in the store in July looking for something special to wear for a wedding. The staff was incredibly helpful, offered to check online, other stores, get different sizes, they were amazing! I will definitely be back to check in on new merchandise, they have lovely items for petites.”
“Came here few months ago with my son to get him new shoes. Shoes were a little expensive but everyone is really friendly and have nice selection of sneakers. Definitely will come again.”
“went to visit the store to check it out for the first time and the service by Jarro was amazing! he helped my partner and i look for a running shoe based on our interests and preferences. i left the store with a pair of shoes that is perfect for me and i believe is going to help me with my runs. we will absolutely be coming back here regularly as their new customers!”
10AM - 8PM
19811 Rinaldi St, Northridge
Shoe Stores
“It's been years since I came to tillys but my son needed an outfit for a party the next day so we came here. The girls there were great they helped us find a complete outfit for my son. Gave us suggestions which I don't think I needed because I told my son I have great style. But I don't remember how expensive clothes is came out spending over $300 but I guess it was worth it.”
10AM - 9PM
27027 McBean Pkwy, Valencia
Shoe Stores
“I stopped by this Tillys store inside the Valencia Promenade to look at hats. They had some nice hat selection and some skateboard too. A worker greeted me and asked if I needed any help. I also checked out their sunglasses and watches too.”
“I stopped by this Foot Locker to look at basketball shoes. They had some good collections of Nike and Jordans in the store. I also took the time to look at some shoes cleaning products as well. Danny was one of the worker and he was very polite with me. The prices are on the higher end for some shoes.”
“Fantastic clothes for a wide range of ages and personalities. Knowledgeable and enthusiastic staff that will pull out the stops to help you find that perfect fit! If they don’t have it, they will track it down and ship it right to you!
The homewares section has grown, with a great selection of fun kitchen basics and gadgets. A wide assortment of candles and giftable decor items!
On trend beauty products, fun accessories, and lots of affordable jewelry that adds that finishing touch.
The sale room at the back of the store always has hidden treasures, don’t pass it up!”
10AM - 7PM
24135 Magic Mountain Pkwy, Valencia
Shoe Stores
“This place is stacked with a variety of clothes in my opinion, I’m 20 YO, but even my dad liked the clothes here. I don’t know why people say it’s expensive the prices are good. I recommend coming here. The girls in the front are nice too.”
“My mom and I were shopping peak Black Friday sales and a very nice Lady named Jayda helped us out and found the perfect running shoes for me. She answered every question we had with a positive attitude, and was just so lovely :))”