PremierOne Credit Union is highly regarded for its exceptional customer service and knowledgeable staff. Clients consistently praise the kindness and empathy of the clerks and management, especially during difficult times, such as when wallets are stolen. The credit union is noted for going above and beyond, as seen in the swift and efficient assistance provided for car loans and document retrieval. Many members highlight the friendly and helpful nature of representatives, making the loan process quick and painless. PremierOne is recognized as a customer-service oriented institution in the Bay Area, with clients recommending it over larger banks for its genuine care and support for its members.
I've been with Premier One (formerly NSFCU) for 42 years. My wife has been with them for 32 years. Customer service has always been exceptional and fees are either none existent or very reasonable. I highly recommend credit unions over banks.
December 2023
The clerks (especially Karen) and the manager are always kind, courteous and knowledgeable! They helped me so much when my wallet was stolen and gave me great advice, as well as empathy!
October 2022
Writing this review to thank Eleena Scrofani. I needed help arranging a loan and she did an amazing job walking me through the process and expediting it. I was amazed how quickly she helped get the loan approved and how painless it all was. I plan on switching more of my banking needs over to PremierOne.
