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9AM - 5PM
844 E El Camino Real, Sunnyvale
Banks
10AM - 5PM
1303 S Mary Ave, Sunnyvale
Banks
“I truly believe this is the best bank branch in the Bay Area. From everyday banking to complex transactions, they have always gone above and beyond to help me with my banking needs. Ed Russell is an amazing bank manager and Florence, the head banker, is super professional, knowledgeable, and helpful. They are both a great credit to Citi and I’m so grateful to have this branch nearby.”
“Appreciation for Outstanding Service from Maheswari Natarajan
I’m writing to express my sincere appreciation for the excellent service I received from Ms. Maheswari Natarajan at your branch.
Recently, my Citi App suddenly disabled biometric login, even though it had worked for a long time. When I encountered this issue, I immediately thought of visiting your branch — specifically because of the outstanding impression Maheswari left on me last year. At that time, I needed to withdraw a few hundred dollars in straight, clean, and intact bills. Maheswari was incredibly patient and meticulous, carefully checking every bill to ensure they met my request. Her professionalism and care left a lasting impression on me.
On June 16, 2025, I visited the branch again with my biometric login issue. As always, Maheswari greeted me warmly and cheerfully. After listening to my concerns, she made every effort to assist me. Although her initial troubleshooting attempts didn’t resolve the issue, she went a step further by calling Citi customer service on the business line on my behalf. After several steps and persistence, she successfully reached a representative — and shortly after, the biometric login was enabled again.
I deeply appreciate Maheswari’s proactive support, courteous attitude, and dedication throughout the entire process. It’s rare to encounter such thoughtful and committed customer care. I truly felt supported every step of the way.
Please extend my gratitude to Maheswari for her time, kindness, and outstanding service.”
“My parents had to pick up and drop off documents for account opening, and each time the staff at this branch were so helpful and welcoming. We really appreciate it! Glad that we switched our banking from bofa to chase :)”
“Even though I was visiting the credit union in a rainy downpour, I enjoyed going to deposit my checks becaus I really like the tellers at both locations, Sunnyvale and Santa Clara. They're very friendly, courteous, and efficient. They're easy to talk with and I feel like they're good friends.”
“This is a Pretty Good Bank
The Welcome team members are so kind
Marco, Chang - Quite helpful
Very courteous and helpful
Thank you Chase for doing what you do.
Edward Weller The Relationship Manager is quite a Gentleman”
“Outstanding Service at Chase – Thank You, Matt O’Leary!
We had an exceptional experience at Chase Bank thanks to Matt O’Leary. From start to finish, Matt was professional, knowledgeable, and incredibly helpful. He went above and beyond to make sure every detail was handled with care, and his friendly attitude made the entire process smooth and stress-free.
Matt’s expertise and commitment to top-tier customer service truly stood out. It’s rare to meet someone so dedicated, efficient, and easy to work with. Whether you’re opening an account, needing financial advice, or just have a question—ask for Matt. You’ll be in great hands.
Chase is lucky to have someone like Matt O’Leary on their team. We highly recommend both the bank and him personally for anyone seeking quality service with a personal touch.”
“I love people working here. Ivy, Chris, Megan, all very professional, kind and exceptionally helpful. Thank you so much for wonderful customer service and care through the past 2 years.”
“Jennifer is the very very best. She is thoughtful. She is amazing. You can ask her any questions she will help you.She gives me the best advice and works the hardest for me.”
“I've banked here frequently as it's close to my work, but also because it's easy to get to, ample parking, and I've never found that it gets backed up. What I really like are the tellers - especially Thien and team, they really do well with service and even remember you.”
“I went to this branch to transfer money to another account. The service is just excellent: fast, knowledgeable, cover all the details. Thank you, Juan Dulos! Outstanding!”
9:30AM - 6PM
398 W El Camino Real #112, Sunnyvale
Banks
“My family and I had the pleasure to work with the Sunnyvale branch. Your team member Cherry Do was just outstanding and took excellent care of us. She was extremely patient and went the extra mile to make sure we were well taken care of. Likley the best banking experience I have had since online reviews became a thing!”
“The clerks (especially Karen) and the manager are always kind, courteous and knowledgeable! They helped me so much when my wallet was stolen and gave me great advice, as well as empathy!”
9AM - 4PM
1310 South Mary Avenue, Sunnyvale
Banks
“David Mostoufi, the banker, was very friendly and helpful throughout the process. He took the time to understand my needs and provided excellent advice. I highly recommend their services!”
“I had to go into the branch to meet my new financial consultant.Very courteous and helpful staff when I arrived.I was able to get everything done to my complete satisfaction in a short space of time.”
“I've never really had faith in banks. It's so hard to find the human touch or to get any real help. I've been a member here though for about 4 years now. I stay because they have the human touch I've been looking for. They call, they update, they follow and most importantly, they understand. Kudos Patelco”
“i have been banking with this branch of BOTW for several years. i have found the customer service to be excellent. everyone who has helped me there has been professional and very helpful. i would especially say this about Beverly who really goes out of her way for the customer”
“Very professional.
They pulled out my file in few minutes after they called me and had me seated to wait for a banker for my case to release a block on my credit card.
Although the waiting time is a bit long because of fewer bankers on site, still a good experience.”
“I just wanted to give Emmy at this branch a HUGE shout out. She helped us secure a last minute appointment so that we could open a joint account. Thank you Emmy!!!! ♥️”
“5/26/23 I bank here but what I am disappointed about is their online banking plus they do not have this 2 features that my other local banks have: chat line and secure message. I have to call their 800 number for customer service and wait many minutes before someone answers. Not efficient and friendly!”
“I had an excellent experience at this PNC branch today. I came in because my debit card wasn’t working for purchases on Amazon, and Obalit, the clerk who helped me, went above and beyond. Not only did he patiently help me get in touch with Amazon customer service, but he also kindly found me an Apple charging cable so I could charge my phone while sorting everything out. His kindness and professionalism really stood out, and I left feeling well taken care of. Truly outstanding service!”
9AM - 5PM
1080 Enterprise Way #150, Sunnyvale
Banks
“As a first-time homebuyer, the journey to securing a mortgage can often be daunting and overwhelming. However, my experience with Star One, particularly thanks to Mital D, the Loan Processor, turned this journey into a seamless and remarkably stress-free process. With a tight two-week deadline to close on the house, Mital demonstrated exceptional professionalism and efficiency that far exceeded my expectations. Mital was not just a loan processor; she was a beacon of support, available all the time to answer any questions and guide me through every step. Her proactive approach meant that everything was processed well in advance, ensuring there were no last-minute hiccups. Her communication was clear, precise, and incredibly helpful, providing me with detailed lists and to-dos that made the entire process transparent and manageable. What truly set Mital apart was her sweet demeanor paired with her efficiency. It's rare to find someone who combines such warmth with professional competence, making what could have been a stressful experience feel reassuring and straightforward. I cannot recommend her services enough to anyone looking to navigate the mortgage process with ease and confidence.”
“Opened my first Checkin and Saving account back in November 2016 in this Bank Of America location, the help and service were so good ? and continued to be customer of this bank ?”
“I am so satisfied with Fatima Martinez service in assisting me with opening a Business Bank Account. She is very efficient and professional. Fatima made my experience very prompt and pleasant. She explained in detail thoroughly about the importance of the Business account and she was able to answer all the questions that I had. I will recommend Wells Fargo and this branch location to anyone that looking for great, fast, and efficient service. Thank you Fatima Martinez for making my experience rememberable. God Bless you!”
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“Went to the office on a Friday afternoon to [1] get KYC paperwork done and [2] change of address/phone on my NRE account so I could setup UPI on my phone.
Both tasks were completed within 10 minutes by Pooja the ICICI representative. She filled out the paperwork and made copies of the needed documents for me.
6 hours later I get a notification by email from ICICI that the KYC and addresses info paperwork had been completed. I was then able to setup UPI on my phone.
For KYC - take your US passport, OCI card, PAN card & US drivers license.
Excellent service. Thanks Pooja!”