The Xfinity Store in Sunnyvale provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. Reviews describe the staff as helpful, friendly, professional, willing, and eager to help. Many note the process of getting assistance or equipment as super easy, convenient, and fast, with issues sometimes resolved within 5-10 minutes. The customer service experience is frequently highlighted, with staff members praised for being experts who know their audience and for going out of their way to provide the best service. While visiting a store can be frustrating, several customers reported having their expectations exceeded, with their issues resolved without hassle. The store accommodates both appointments and walk-in visits, though having an appointment is recommended. Staff are noted for not making customers feel rushed, even minutes before closing time.
I hate xfinity but the guys they have working here are awesome.
July 2026
I am sharing this rating for Stefano Trejo, who provided exceptional service in addressing my inquiry. I sincerely appreciate the prompt and effective assistance received.
July 2026
Avril is very helpful and informative guy! He helped me setup my device in March
