The Xfinity Store in Sunnyvale provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. Reviews describe the staff as helpful, friendly, professional, willing, and eager to help. Many note the process of getting assistance or equipment as super easy, convenient, and fast, with issues sometimes resolved within 5-10 minutes. The customer service experience is frequently highlighted, with staff members praised for being experts who know their audience and for going out of their way to provide the best service. While visiting a store can be frustrating, several customers reported having their expectations exceeded, with their issues resolved without hassle. The store accommodates both appointments and walk-in visits, though having an appointment is recommended. Staff are noted for not making customers feel rushed, even minutes before closing time.
See Angelica for any help you might need. She was very knowledgeable and very patient🙏 She needs a raise and a promotion immediately - like yesterday💯
The manager and others, though, it's a crapshoot. Hang in there✅
February 2026
Jose was friendly at the end of our interaction, great service
February 2026
No really a friendly environment. This was my experience. The greeting was very dry. I had to wait while the Reps walked around before I was asked if I needed any assistance.
