Victra in Temecula, CA, is a trusted Verizon Authorized Retailer that aims to provide a positive experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable and helpful staff, with several reviews highlighting staff members like Alex, Anthony, and Justin for their excellent service. They assist with various needs, from solving problems related to stolen phones to explaining plans and available deals, often making customers feel calm and satisfied. The store is praised for its efficiency, with some customers leaving quickly after resolving issues or purchasing new devices, and for its clean, comfortable environment. Employees are described as polite, friendly, and professional, although some reviews suggest that those unsure of what they need may find the staff’s upselling or plan recommendations a bit overwhelming. Overall, many customers have had positive experiences, noting the store’s helpfulness, quick service, and pleasant atmosphere, making it a reliable place for those familiar with their needs and seeking quality service for purchasing or upgrading devices.
Got some excellent service by Ronnie and felt like there was no rush, he thoroughly examined my account and what plan be best for me.
May 2024
Neemonnie and Justin were extremely friendly and helpful.
May 2024
Alex was so helpful and was able to take care of everything I was concerned about…and more! My phone had been stolen and I came in there very upset. Alex helped me so much that I walked out of there feeling very calm and happy. He’s a great agent!
