Mobile Phone Accessories in Thousand Oaks, CA

“Taylor was simply amazing! Dropped of my son's PS5. Taylor said that there might be a chance it can be fixed before the end of the day. Otherwise, it would be on July 5th. We dropped off the PS5 at 1:30 pm. Both my son and I thought for sure it would be finished on the 5th. To my surprise Taylor called me at 3 pm saying it was done. It was an awesome experience!”

“I cannot say enough great things about Stephanie and the level of customer service she provided me today. After spending HOURS on the phone with AT&T, speaking with multiple representatives, and contacting different stores trying to resolve an issue with a pending phone order, I was incredibly frustrated and felt like I had completely run out of options.

Stephanie took the time to actually listen to what was happening and, instead of simply telling me there was nothing she could do because the order was placed at another location, she took ownership of the situation. She explained everything to her store manager, who then contacted the manager of the original store on my behalf. Together, they were able to reach him while he was away at a conference and get the process started to cancel my order.

What impressed me most is that Stephanie did not have to do any of this. The order wasn't even placed at her store. She could have easily redirected me elsewhere, as others had done, but instead she genuinely tried to help me find a solution.

After such an incredibly frustrating experience, Stephanie was the first person who made me feel like someone at AT&T actually cared about resolving my problem. That kind of initiative, empathy, and customer service deserves to be recognized.

Thank you, Stephanie! You turned an absolutely terrible experience into a positive one, and I truly appreciate you going above and beyond for me. Five stars specifically because of you!”

“The staff are exceptionally knowledgeable and made the process seamless and easy. Their guidance and expertise make them an invaluable asset. I apologize for not remembering their names at this juncture however I hope to remedy that. They are why Verizon rules!!”

“My samsung phone needed a camera fix, they replaced the lens in a timely matter.Soon after, same phone needed a new screen. Again, replaced quickly, however the repair had a glitch. Called David at Thousand Oaks, he told me to bring it in.After replacement with a new screen it has worked perfect.Thanks David and crew!”

“Andy was really helpful and patient with me, made everything go smoothly and was transparent with everything would definitely come back here! Andy went the extra mile to help me out. Would definitely refer that store to my friends.”