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“Customer Service: Went to store today to receive some technical help with my phone. Mel had EXEMPLARY CUSTOMER SERVICE SKILLS. She was kind, knowledgeable, sympathetic of my frustration due to my phone issues and very professional. Exemplary is not a term I use often but Mel’s customer service was just that. ATT you have a diamond if an employee and I hope she gets some recognition. THANK YOU MEL…”
“It is one of the best shipping stores in Thousand Oaks, I really like the friendliness of the owners and the girls who work there. Thank you for your good services”
“Thank you to Alexis and the entire team at the Newbury Park Verizon store. I was extremely happy with the service. I had been in there twice this week and Alexis gave me all the answers and attention I needed. Alexis understood my needs and listened to all the problems I had with my former older phone. She taught me how to do a lot of things on the phone and reassured me that the transfer would go well. Overall, if I need to go in any Verizon again, I would like to deal with Alexis, she loves her job & loves her coworkers.”
“Your employee, Hansel, is the most helpful person I’ve ever encountered in this store. He’s incredibly focused, caring, and smart. The best experience I’ve ever had at any T-Mobile store. I’ve never had such great customer service. Truly recommend! Thank you for him.”
“I went to Verizon with an issue of activation for a new phone that was just purchased and it started off as a rock experience. However, Sergio turned the situation around and I left the store satisfied and able to connect with family and friends!”
“Stopped by to check their deals, and Adriana and Ronald helped my family with our six lines. I highly recommend working with them. They were both very patient when my family asked multiple questions. We never felt rushed and felt very comfortable working with them.”
“Nice giveaway gifts when you are a T-Mobile customer. I got a nice tumbler before and today a spatula bottle opener combo. We also helped me with my technical T-Mobile Wi-Fi issue. Friendly bunch.”
“The Apple Store in the Thousand Oaks Mall is everything you’d expect from Apple, modern, efficient, and staffed with some of the most knowledgeable and friendly people around. Every visit is a great experience. The team is always eager to help, whether it’s troubleshooting a device, answering product questions, or guiding you through a new setup.
I’ll admit I’m a little biased because I love Apple products, but this store makes it easy to see why. The layout is sleek and inviting, and you can easily spend hours exploring all the latest tech and accessories.
Apple continues to set the standard for customer experience, and this location is no exception. Highly recommend stopping by, even if it’s just to check out what’s new, you’ll leave impressed every time.”
Mobile Phones
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“I came in to CPR Cell Phone Repair for the second time today. The first time I came in, it was to replace a screen that I had originally taken somewhere else to be replaced. The first place did a terrible job, and ended up completely breaking the phone.
Fortunately, Alex took apart the phone and showed me all the mistakes the other shop made. Because of him, I was able to get a refund on the shoddy work, and he gave me a great price on the repair.
I highly recommend this place. They are honest and don’t try to sell you things you don’t need.”