Volkswagen Thousand Oaks is known for providing excellent and efficient service to its customers. Many reviewers highlight the quick and smooth process, with some customers being processed and on their way within just a few minutes, thanks to attentive staff like Frank. Customers appreciate the convenience of online chat options to schedule appointments and communicate with service personnel, making the experience easy and hassle-free. The dealership's team is friendly, courteous, and attentive to customer concerns, creating a welcoming environment. One reviewer praised John for his exceptional service, especially when handling a vehicle with engine failure; his expertise and genuine care turned a stressful situation into a positive experience. Customers also value the dealership’s hospitality, with staff going above and beyond to ensure customer satisfaction, such as activating warranties and supervising checkups. Many customers mention their loyalty to the dealership, citing consistent good service and trust. The dealership offers top-quality cars and strives to deliver top-tier customer care, making it a highly recommended choice for service, repairs, and even car purchases. Overall, Volkswagen Thousand Oaks is recognized for efficiency, friendliness, and dedicated service that keeps customers coming back.
John, in Service, is very helpful and takes the time to explain auto related questions. He is someone I trust.
November 2025
Amazing, accommodating dealership. Frank on the service department goes above and beyond and is kind, patient, and attentive to customer needs. Highly recommend him! 5 stars all around.
November 2025
Great service. They take good care of people and communicate well.
