Macy's, established in 1858, is known as the Great American Department Store, featuring over 740 locations across the country and online shopping. The Macy's in Rogue Valley Mall offers a selection of top fashion brands, including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis, along with a variety of housewares, gifts, and furniture. While the store has a nice collection and impressive holiday decorations, some customers feel that the selection and sizing options have become limited compared to the past. The store's visual displays are not as engaging, and finding employees outside of the registers can be challenging, attributed to the mall's quiet atmosphere. However, staff members encountered are generally pleasant and strive to provide a good shopping experience. Customer service is highlighted by many reviews, particularly at the cologne and perfume counters, where employees are noted for their helpfulness and efficiency. Online orders have been praised for their prompt delivery, although some customers wish for gift-wrapping options. Despite some concerns regarding the store environment and available resources, Macy's remains a favored shopping destination during the holiday season, offering great deals on gift packs and an overall enjoyable experience.
