Tracy Ford Parts is highly regarded for its exceptional customer service in both sales and service departments. Customers consistently praise the friendly and accommodating staff, who prioritize their needs without being pushy. The service team, led by representatives like Sunny and Ivan, is noted for thoroughness and professionalism, often going above and beyond to address concerns and ensure that all warranty work is handled smoothly. Many customers choose Tracy Ford over local dealerships due to their reliable and efficient service, even traveling significant distances for it. In sales, the team, including salespeople like Jorge and managers like Brandon, is recognized for their dedication to helping customers find the right vehicle, regardless of credit challenges. They work hard to accommodate customers’ budgets and preferences, often facilitating unique requests like home delivery of vehicles. Tracy Ford has built a reputation for making dreams come true, such as securing hard-to-find models like the Bronco, while ensuring competitive pricing and favorable financing options. Overall, Tracy Ford Parts is recommended as a go-to dealership for both purchasing and servicing Ford vehicles, thanks to their commitment to outstanding customer care and satisfaction.
I took my Mustang to Livermore Ford, they gave me a big run around and quoted me an extreme amount of money. A friend told me to take it to Tracy Ford even though I live in Livermore, they fixed the problem and they confirmed it was covered under warranty. I will be taking my car to get all of its service at Tracy Ford,... read full comment
August 2023
Simo was our sales agent and he was so kind and professional. He was super patient and helpful. We've been through a lot of dealerships at this point but this was hands down the best experience we've ever had.
April 2023
Thank you Micah, Rodney, Brittney, and everyone else who took care of me. They helped me out and fixed my car very quickly.
