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“Extremely happy with the customer service in Truckee, especially David. I needed something specific from Chase and had no luck on multiple calls with the corporate customer service. Then I called our Truckee branch and David developed a plan and resolved the issue instantly. We’re very grateful for his extremely competent service!”
“I went in with my nine-year old son because he wanted to exchange some dollar bills for some rolls of coins. Even though we didn't even bank there, they were so helpful and sweet in helping my son. I currently don't have bank accounts with them now, but will soon in the future because they were so friendly.”
9AM - 4PM
11265 Donner Pass Rd, Truckee
Banks
“I have to go in the bank once a week for work to get a cashiers check. It's an annoying and time consuming task and I know it's a bit of a hassle for the tellers. Thankfully, Bobbi is always very helpful, knowledgeable and makes small talk and doesn't make me feel bad that my transaction takes longer than most. I've had a couple of subpar experiences with other tellers at the bank in the past (I haven't seen any of them here recently!), but Bobbi has always been wonderful! I really appreciate how helpful she has been, so much so, that I actually closed my accounts at a local bank and opened accounts at B of A (something I never thought I would do) primarily because of her amazing service. Could not be happier with the level of service I have received at B of A in Truckee and from Bobbi!”
“Absolutely incredible service from the representative named Sam! I ended up being scammed about $500 on Facebook marketplace, and Sam was able to truly help me with the issue and calm me down. When I called him, I was bawling on the phone, and it takes a special person to be able to help someone come down from a situation like fraud and money stolen from your bank account. Just wanted to say thank you so much for everything that you guys have done since I've moved here! Really appreciate it. :)”
“Banks always get a bad rap but I've been here a few times in the last month to deposit money and get an account set up, and all the staff have been nice and helpful to me and each other.”
Banks
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Banks
“I have been banking with Bank of the west for 10 years and the truckee branch is the best! Even though my interaction with Patrick Malone was to close an account he was incredibly helpful! He helped me from start to finish to work through some fee's that surprised me. His customer service was wonderful. Thank you Patrick!!!!!!”