CVS is a pharmacy and retail store that offers a variety of services and products. It provides coronavirus testing, including lab and rapid tests where available, with testing limited to eligible individuals, mostly those aged 10 and above. Minors under 16 need to be accompanied by an adult. During visits, customers can purchase toiletries, food, and medicines. Customer experiences at CVS vary. Many customers find the store staff to be friendly and helpful. One employee is described as always kind and welcoming, going out of her way to assist customers and make their visits pleasant. Such staff members are appreciated for their kindness and professionalism, making customers feel valued and comfortable. However, not all experiences are positive. Some customers report encountering rude or unhelpful staff members. One customer shared a frustrating experience where a worker ignored their greeting and responded rudely when asked about their day. The same employee also made an accusatory comment about theft when the customer requested bags after paying for their items, despite the system indicating that the payment was processed. The customer felt hurt and disappointed by the disrespect and lack of assistance, especially given their age and the situation. Overall, CVS is seen as a store with friendly staff for some, but there are concerns about certain employees' attitude and customer service quality. Customers hope for better treatment and improved staff behavior, emphasizing the importance of good customer service in their shopping experience.
Great customer service. Thank you Amanda for All your kindness
February 2023
Super friendly store staff. Always welcoming and offer to help. I was having a few issues with the extra bucks, and they were friendly to help me solve the problem.
January 2023
The clerk who helped me check out at the register was so helpful and kind - I've never ever filled out one of these surveys but I actually took the time to do this because I really appreciate how kind she was. Definitely returning to this CVS in the future.
