CVS Health is a leading pharmacy and healthcare provider, offering a wide range of services to its customers. The company is currently conducting COVID-19 testing at select locations, catering to eligible individuals across various states. Customers can access both lab testing and rapid testing options, though high demand may cause delays in lab results. The reviews of CVS paint a mixed picture of the customer experience. While some customers have had very positive interactions with the staff, praising their friendliness, helpfulness, and willingness to assist, others have reported less than satisfactory experiences. One customer, a 63-year-old, encountered a rude and dismissive employee who refused to provide a bag, despite the customer having already completed the payment process. The customer was left feeling hurt and disappointed by the encounter, and expressed a desire for the store manager to address the issue with the employee. Overall, the reviews suggest that the customer service at CVS can vary, with some locations and staff members providing an excellent experience, while others fall short. The company's efforts to offer COVID-19 testing are also noted, though the high demand for these services may lead to delays. Customers are encouraged to visit their local CVS with an open mind and to communicate any concerns or issues they may have to the store management.
Great customer service. Thank you Amanda for All your kindness
February 2023
Super friendly store staff. Always welcoming and offer to help. I was having a few issues with the extra bucks, and they were friendly to help me solve the problem.
January 2023
The clerk who helped me check out at the register was so helpful and kind - I've never ever filled out one of these surveys but I actually took the time to do this because I really appreciate how kind she was. Definitely returning to this CVS in the future.
