REI is a dedicated outdoor retailer that offers a wide range of high-quality gear and clothing for outdoor activities. The store is known for its commitment to customer satisfaction, backing all products with a 100% guarantee. Customers appreciate the knowledgeable and friendly staff who go out of their way to provide personalized assistance. For example, employees like Wendell and Angel at the Tustin location are praised for their superb customer service, taking the time to help customers find the right gear, demonstrate setup, and offer guidance without hesitation. The staff's professionalism and kindness create a welcoming environment, especially for those new to outdoor activities. Many customers highlight their positive experiences with staff members such as Bryan, Tom, Darren, and Wes, who offer helpful advice and answer questions patiently, even during busy times. The store is also appreciated for its variety of outdoor gear, including tents, shoes, hiking accessories, and bike equipment. Customers often mention how the support from REI staff contributed to successful outdoor adventures, like hiking in Yosemite or backpacking trips. Overall, REI is recognized for its quality products, excellent customer service, and a team that genuinely cares about helping outdoor enthusiasts enjoy their activities. Whether you're new or experienced, REI provides the gear and support needed for outdoor fun.
Great quality products at equal quality prices 🤯 You get what you pay for. If you want clothes to last, you better be willing to pay thousands!
July 2025
I came here for a bike fit. Although it was very basic, Darren helped me out and answered a lot of my questions. Some of the other employees in the bike dept. seemed annoyed but I appreciated Darren's positive attitude.
July 2025
I had a great experience shopping at REI in Tustin because of Wes professionalism and amazing service. Wes is friendly and very knowledgeable! Thank u
