Tustin Lexus is highly praised for its excellent customer service and professional staff. Customers appreciate the friendly and helpful approach of staff members, especially those like Derek, who thoroughly explain services and ensure work is completed promptly. The dealership offers convenient amenities such as loaner cars, which staff facilitate efficiently when repairs take longer. Buyers have had a smooth and positive experience purchasing new vehicles, with staff like Alex and Chase going above and beyond to find the right car and making the process quick and easy, even for those with limited mobility. The dealership is known for its outstanding trade-in deals and attention to customer needs, often exceeding expectations. Service visits are efficient and transparent; customers receive updates, such as videos of their vehicle’s underside, and appreciate quick turnaround times—sometimes even less than quoted. The staff, including Tatiana and Greg, are recognized for their patience, professionalism, and willingness to work with customers to get the best prices and complete paperwork smoothly. Overall, Tustin Lexus consistently provides a friendly, professional, and customer-focused experience, making it a preferred choice for both car purchases and service needs.
I brought my car in for some maintenance and repair, Jorge was the one that help me out. He explained the maintenance and repairs my vehicle needed. Took his time going over everything and answer all the questions I had. Great service, my car is running like new. Thank you, will be back again.
August 2026
I really appreciated the updates regarding my service. The work was done in a timely manner. Thank you
August 2026
Tony is pretty nice and patient to provide the service and fixed my car in a nice way
